Tina Cooper
Dallas,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Allied Universal Security Services
Dallas , TX
08.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
SWC Groups
Carrollton , TX
02.2017 - 05.2019
- Handled over [Number] calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Promised best prices for [Type] customer services and maintained accuracy when determining quotes.
- Facilitated [Type] orders and completed accurate to meet aggressive deadlines.
Education
High School Diploma -
Lakeview Centennial High School
Garland, TX05.2012
Skills
- Customer Retention Strategies
- Customer Account Management
- Order and Refund Processing
- Interpretation and Translation Services
Timeline
Customer Service Representative
Allied Universal Security Services
08.2021 - Current
Customer Service Representative
SWC Groups
02.2017 - 05.2019
High School Diploma -
Lakeview Centennial High School
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