Overview
Work History
Education
Skills
Timeline
Generic

Tina Cooper

Toledo,OH

Overview

20
20
years of professional experience

Work History

Travel Agent

Travel Designers LLC
02.2020 - Current
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Helped plan Destination Weddings

Teachers Aide

Washington Local Schools
02.2020 - 02.2021
  • Worked with special needs children.
  • Assisted teachers with supervision and care of group of 6 children.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Supported student learning objectives through personalized and small group assistance.

Office Manager

Property Damage Appraisers
02.2004 - 10.2019
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Set up appointments for up to 10 appraisers.
  • Reviewed files and invoiced paperwork to send back to clients.
  • Handled collections for unpaid invoices.

Education

Office

Monroe Community College
Monroe, MI

High School Diploma -

Bedford High School
Temperance, MI
06.1983

Skills

  • Itinerary Planning
  • Travel industry expertise
  • High volume environments
  • Geography Knowledge
  • Administrative tasks
  • Client Relations
  • Client Relationship Building
  • Destination knowledge
  • Customer Service
  • Travel Planning
  • Active Listening
  • Payment Processing
  • Event Planning
  • Critical Thinking
  • Relationship Building

Timeline

Travel Agent

Travel Designers LLC
02.2020 - Current

Teachers Aide

Washington Local Schools
02.2020 - 02.2021

Office Manager

Property Damage Appraisers
02.2004 - 10.2019

Office

Monroe Community College

High School Diploma -

Bedford High School

Similar Profiles

CREATE PROFILE
Tina Cooper