Tina Copenhaver
Franklin,KY
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
10
10
years of professional experience
Work History
Retail Sales Associate
Speedway/7-ELEVEN
03.2024 - 09.2024
- Provided exceptional customer service, ensuring a positive shopping experience for all customers
- Collaborated with team members to create visually appealing merchandise displays that increased sales by 5%
- Maintained accurate inventory records and conducted regular stock checks to prevent out-of-stock situations
- Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
- Assisted in inventory management, including receiving and restocking merchandise
Front Desk Receptionist/Night Auditor
Concord Hospitality
03.2023 - 02.2024
- Provided exceptional customer service to hotel guests, ensuring a positive and memorable experience
- Efficiently checked-in and checked-out guests, maintaining accuracy in reservation details and payment processing
- Responded promptly to guest inquiries, requests, and complaints, resolving issues in a professional and timely manner
- Maintained a clean and organized front desk area, creating a welcoming atmosphere for guests
- Managed incoming phone calls with professionalism and courtesy, directing calls to appropriate departments or individuals
Insurance Specialist- Remote
DXC Technology
07.2017 - 03.2023
- Maintained a high level of knowledge regarding various insurance products, industry trends, and regulatory changes
- Provided excellent customer service by promptly responding to client inquiries and resolving issues
- Trained new team members on company policies, procedures, and software systems used in the insurance industry
- Maintained accurate records of all interactions with clients, including phone calls, emails, and in-person meetings
- Provided guidance to clients regarding the claims process, including documentation requirements and timelines
Co-Manager/Manager
Speedway
02.2015 - 07.2017
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Implemented effective strategies to drive sales and achieve monthly revenue targets
- Managed a team of 10 employees, providing training, coaching, and performance evaluations
- Mentored employees leading them towards promotions and career growth opportunities
- Cultivated a positive work environment focused on teamwork, open communication, and professional development
Education
Associate's degree - Business Administration
Volunteer State Community College
Gallatin, TN12.2023
Skills
- Microsoft Office Suite
- Customer Service
- Organizational Skills
- Time Management
- Office Experience
- Data Entry
- Life Insurance
- Critical Thinking
- Problem-Solving
- Financial Services
- Teamwork
- Regulatory compliance understanding
- Insurance law knowledge
- Staff Management, training and Development
Timeline
Retail Sales Associate
Speedway/7-ELEVEN
03.2024 - 09.2024
Front Desk Receptionist/Night Auditor
Concord Hospitality
03.2023 - 02.2024
Insurance Specialist- Remote
DXC Technology
07.2017 - 03.2023
Co-Manager/Manager
Speedway
02.2015 - 07.2017
Associate's degree - Business Administration
Volunteer State Community College
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