Tina Cortez
Lemoore,CA
Overview
21
21
years of professional experience
Work History
Caregiver
IHSS Public Authority
10.2022 - 05.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Provided mobility assistance such as walking and regular exercising.
- Provided transportation and appointments management.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Followed nutritional plans to prepare optimal meals.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided essential medication reminders to ensure clients took prescriptions on time and in accordance with doctor''s orders.
- Delivered timely transportation services for medical appointments, grocery shopping, social events, or other necessary errands.
- Managed scheduling conflicts efficiently by coordinating with agency personnel and maintaining open lines of communication among all parties involved in the caregiving process.
Surveillance Agent
Tachi Palace Hotel & Casino
04.2021 - 10.2022
- Enhanced casino security by closely monitoring surveillance footage and identifying suspicious behavior.
- Assisted in the reduction of theft and fraud by diligently observing gaming areas and reporting irregularities.
- Increased operational efficiency with the proficient use of surveillance equipment, logging incidents for further investigation.
- Collaborated with casino security personnel for effective incident response and resolution.
- Ensured compliance with gaming regulations, promptly reporting any violations or discrepancies observed.
- Maintained detailed records of activities observed during shifts to assist in investigations and audits.
- Contributed to a safe gaming environment by continuously scanning the casino floor for potential hazards or risks to patrons and staff.
- Supported loss prevention efforts through rigorous observation of cash handling procedures within the casino operation.
- Demonstrated strong attention to detail while reviewing video footage, identifying inconsistencies that may have been overlooked previously.
- Provided valuable input on new surveillance technology implementation, optimizing system effectiveness and ensuring seamless integration into existing operations.
- Aided in employee training initiatives by sharing best practices for utilizing surveillance tools to maintain a secure work environment effectively.
- Effectively prioritized tasks during high-pressure situations, ensuring timely responses to potential threats without compromising overall security coverage.
- Assisted law enforcement agencies with criminal investigations when necessary, providing relevant video evidence and collaborating on case details as requested.
- Strengthened teamwork among Surveillance Agents through active participation in group discussions and idea-sharing sessions.
- Mastered complex surveillance software systems quickly, allowing for swift navigation between camera feeds when needed.
- Stayed current on industry trends through regular research, applying insights gained towards enhancing job performance.
- Displayed adaptability by seamlessly transitioning between different roles within the department as required.
- Developed strong relationships with colleagues and supervisors, fostering a positive work environment that prioritized cooperation and collaboration.
- Maintained utmost confidentiality while handling sensitive information, ensuring the privacy of casino patrons and staff.
- Observed casino operations for irregular activities such as theft and embezzlement concerns.
- Monitored security cameras for improper actions by patrons and dealers.
- Investigated prior incidents on CCTV to prepare reports for local authorities.
- Watched both live and recorded video surveillance footage.
- Aided in displaying and exhibiting CCTV services to interested parties.
- Recorded time, date and location of incidents.
- Maintained close liaison with control rooms, police personnel and CCTV partners in relation to incidents.
- Operated CCTV equipment, radios and ancillary equipment to reduce crime, disorder and fear of crime.
- Visited sites and locations to identify areas needing to be monitored with CCTV cameras.
- Used police databases and computer systems to monitor, record and communicate information to appropriate police personnel.
- Monitored activities captured on cameras to inform authorities of suspicious activities.
- Supplied extracts from CCTV recordings to maintain records.
- Reported violators and incidents to correct staff members and followed up with detailed documentation.
- Reviewed video surveillance footage.
- Reported violations of policies, laws and suspicious behaviors to on-site security personnel or local law enforcement.
- Identified illegal activities and alerted floor security personnel to address concerns.
- Reviewed live and archived video surveillance footage for investigative purposes.
- Used electronic surveillance cameras to watch tables and other gambling activities on gaming floor, tracking suspicious activities and documenting identified violations.
- Remained composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs.
- Oversaw floor agents during interactions with customers.
- Utilized well-developed interpersonal and communication talents to work well with upper management, fellow team members and casino patrons.
- Monitored gambling activities for compliance with state and local regulations.
- Observed hotel and gambling floor operations for irregular activities indicative of cheating or illegal behavior.
- Observed casino or casino hotel operations for cheating or theft by employees or patrons using audio and video equipment and one-way mirrors.
- Provided security for patrons with large payouts to hotel rooms, vehicles or off casino property.
Correctional Deputy Sheriff
Tulare County Sheriff's Department
02.2002 - 11.2012
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
- Identified suspicious activity and conducted interviews with witnesses to build cases.
- Maintained a safe and secure environment for inmates by conducting regular cell inspections and monitoring inmate activities.
- Reduced incidents of violence within the correctional facility by implementing conflict resolution strategies and promoting positive communication among inmates.
- Enhanced staff training programs by developing comprehensive training materials focused on safety protocols, emergency response procedures, and effective communication techniques.
- Improved inmate rehabilitation efforts through the implementation of educational workshops, counseling sessions, and vocational training opportunities.
- Conducted thorough investigations into potential security breaches, ensuring a swift resolution to any issues that arose.
- Collaborated with fellow deputies and supervisors to maintain order within the facility and promptly address any conflicts or incidents that occurred.
- Assisted in the transportation of inmates between facilities, ensuring their safety during transfers while maintaining strict adherence to all security protocols.
- Efficiently processed new inmate admissions by completing necessary paperwork, conducting searches, and assigning appropriate housing assignments based on individual needs and risk assessments.
- Contributed to improved facility conditions by regularly participating in maintenance tasks such as cleaning common areas, inspecting equipment for damage, and reporting needed repairs.
- Provided compassionate care for injured or ill inmates by administering first aid when necessary and coordinating medical assistance from qualified professionals.
- Supported court proceedings by providing detailed documentation of inmate behavior; facilitating communication between legal representatives, judges, and related parties involved in each case.
- Supervised daily recreation activities for inmates to promote physical health, mental well-being, and constructive use of time while incarcerated.
- Implemented crisis intervention strategies during critical incidents involving inmates or staff members to ensure the safety of all involved parties while resolving conflicts effectively.
- Achieved accurate inventory management through the consistent tracking of supplies such as clothing items, toiletries, bedding materials; ordering replacements as needed to maintain required stock levels.
- Enhanced overall facility security by routinely examining perimeter fencing systems, surveillance cameras, and alarm systems to ensure all equipment was functioning properly.
- Promoted a culture of respect within the facility by modeling professional behavior and treating all inmates fairly regardless of their personal background or circumstances.
- Assisted with inmate release procedures by verifying completion of necessary paperwork, ensuring return of personal belongings, and coordinating transportation arrangements as needed.
- Participated in ongoing professional development opportunities to stay current on industry best practices, emerging security technologies, and relevant legal updates that may impact correctional deputy responsibilities.
- Ensured accurate record-keeping through diligent documentation of daily activities, incident reports, and other required forms; maintaining strict adherence to established policies for data privacy and confidentiality.
- Established positive relationships with community organizations such as schools, religious institutions, and local businesses to facilitate successful reintegration efforts for released inmates into society.
- Responded to emergency situations and provided first aid following facility guidelines.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Resolved issues and disputes between inmates professionally and respectfully.
- Handled inmate counts and searches for missing inmates.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
- Participated in development of correctional policies and procedures.
- Cultivated and maintained climate of mutual respect with freedom from harassment and intimidation, to provide safe environment for staff and offenders.
- Monitored and confirmed compliance with safety standards and regulations.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Completed daily work report sheets and delegated tasks to employees.
- Verified all prison visitors carried proper identification and had no contraband before entering institution.
- Coordinated responses to emergency situations arising in different prison locations.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
- Supervised 5 employees and performance of tasks and managed over 100 offenders.
Education
No Degree - Law Enforcement
College of The Sequoias
Visalia, CA11.2012
GED -
Visalia Adult School
Visalia, CA02.1992
Skills
- Meal Preparation
- ADL Assistance
- Incident Reporting
- Chronic Disease Management
Languages
English
Native or Bilingual
Timeline
Caregiver
IHSS Public Authority
10.2022 - 05.2023
Surveillance Agent
Tachi Palace Hotel & Casino
04.2021 - 10.2022
Correctional Deputy Sheriff
Tulare County Sheriff's Department
02.2002 - 11.2012
No Degree - Law Enforcement
College of The Sequoias
GED -
Visalia Adult School
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