Tina Mull
1138 West Purlee Rd ,IN
Summary
Reliable Medical Support professional with 14 years of experience in chiropractic and accupuncture environment. Expertly assist with office operations and physician support by gathering patient information, health history and vitals. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Chiropractic Assistant
All Care Health and Rehabilitation
01.2011 - Current
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Input patient data into computer system using [Software] and checked information for accuracy.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Promoted a welcoming atmosphere by greeting patients warmly upon arrival and addressing their concerns promptly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed electric muscle stimulation, and mechanical traction.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
- Improved office organization by maintaining clean and well-stocked treatment rooms for daily use.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Participated in regular staff meetings to discuss practice improvement initiatives for continuous quality enhancement.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Enhanced patient satisfaction by providing efficient and friendly assistance at the front desk.
- Maintained cleanliness and order in treatment and waiting areas, ensuring safe and inviting space for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Adhered to strict safety protocols and regulations while operating X-ray equipment, minimizing risks to both patients and staff members.
- Demonstrated excellent problem-solving skills when troubleshooting issues with imaging equipment, ensuring minimal downtime for patients and colleagues.
- Processed and reviewed images for proper identification and quality control.
- Prepared and positioned patient for diagnostic imaging procedures.
- Facilitated efficient transfer of images through digital systems, ensuring prompt delivery to referring physicians for diagnosis and treatment planning.
- Instructed patients on proper positioning for imaging.
Trucking Dispatcher
Transport America
04.2002 - 10.2009
- Processed paperwork accurately and efficiently to maintain compliance with industry regulations and standards.
- Improved dispatcher productivity by implementing standardized procedures for handling common scenarios encountered on the job.
- Contributed to the development of contingency plans in case of unexpected delays or disruptions affecting deliveries.
- Provided excellent customer service by addressing inquiries, resolving issues, and maintaining strong relationships with clients.
- Streamlined communication between drivers, customers, and management to ensure timely deliveries.
- Handled incoming calls and emails from customers regarding issues with deliveries.
Education
Certificate of Completion - Chiropractic X-ray Tech
CATS Careers
New Albany, IN 01-2011
High School Diploma -
Floyd Central High School
Floyds Knobs, IN05-1986
Skills
- Telephone etiquette
- Appointment scheduling
- Data entry efficiency
- Patient care
- X-ray development
- Patient education
- Charting
- Chiropractic techniques
- Chiropractic therapy
- Electric muscle stimulation
- Therapy delivery
- Treatment room preparation
- Vital signs documentation
Certification
- Limited chiropractic x-ray tech License - 14years
Timeline
Chiropractic Assistant
All Care Health and Rehabilitation
01.2011 - Current
Trucking Dispatcher
Transport America
04.2002 - 10.2009
Certificate of Completion - Chiropractic X-ray Tech
CATS Careers
High School Diploma -
Floyd Central High School
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