Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Cravens

Dayton

Summary

Employee of the both at 3 of my past positions

Overview

7
7
years of professional experience

Work History

Pharmacy Care Coordinator

Cencora
08.2024 - Current
  • Handled 50+ daily inbound and outbound calls, maintaining a 98% satisfaction rate by supporting patients, pharmacists, and physicians.
  • Verified prescription documents with 100% accuracy, ensuring regulatory compliance.
  • Partnered with pharmacists to resolve 95% of prescription issues within 24 hours.
  • Coordinated with doctors to confirm treatment plans in 85% of cases, enhancing prescription accuracy.
  • Assisted patients with insurance and medication access inquiries, cutting processing delays by 30%.

Housing Specialist

Apex Systems
06.2021 - 08.2023
  • Streamlined data retrieval by 25% through the implementation of an improved filing system.
  • Resolved 98% of data discrepancies independently, minimizing escalations.
  • Trained new team members on data practices, improving efficiency by 20%.
  • Validated large volumes of housing applications with 99% accuracy.
  • Partnered with housing agencies to expedite application approvals, reducing delays by 30%.

Customer Care Representative

Teleperformance USA
08.2020 - 06.2021
  • Addressed 100+ customer inquiries daily across multiple channels with a 95% resolution rate.
  • Boosted customer satisfaction by 10% by tailoring solutions to client needs.
  • Contributed to a 15% improvement in service processes by updating internal systems and gathering feedback.
  • Resolved escalated cases, reducing average resolution time by 20%.
  • Supported new hire training, enhancing knowledge retention and performance.

Home Health Aide

Visiting Angels Home Health Care
06.2018 - 08.2020
  • Conducted patient consultations, achieving a 98% satisfaction rate and improving care plan adherence by 20%.
  • Created personalized care plans, reducing hospital readmissions by 15%.
  • Maintained detailed patient records with a 99% audit compliance rate.
  • Collaborated with providers to improve communication and minimize treatment delays.
  • Delivered compassionate support, earning recognition for outstanding service.

Education

GED -

Southeastern Community College
West Burlington, IA

Skills

    Microsoft Office, Record-Keeping, Data Entry & Management, Research, Document Verification, Analytical Problem-Solving, Multitasking & Prioritization, CRM Systems, Time Management, Organization, Communication, Critical Thinking, Housing Application Processing, Asset Management, Case Management, Real Estate Management, Rehousing & Housing Counseling, Compliance Monitoring, Property Maintenance, Housing Policy & Tenant Rights, Homelessness Solutions, Negotiation, Affordable Housing, Policy Analysis

Timeline

Pharmacy Care Coordinator

Cencora
08.2024 - Current

Housing Specialist

Apex Systems
06.2021 - 08.2023

Customer Care Representative

Teleperformance USA
08.2020 - 06.2021

Home Health Aide

Visiting Angels Home Health Care
06.2018 - 08.2020

GED -

Southeastern Community College

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Tina Cravens