Summary
Overview
Work History
Education
Skills
Timeline
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TINA CRAWFORD

Walla Walla,WA

Summary

Driven by a goal-oriented approach at Providence Medical Group, I leveraged strong leadership and process improvement skills to enhance team productivity and customer satisfaction. My adeptness in staff management and problem-solving significantly increased operational efficiency, fostering a culture of excellence and collaboration across departments.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Authorization Supervisor

Providence Medical Group
04.2020 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Devised and implemented processes and procedures to streamline operations.

Authorizations Lead

Providence Medical Group
09.2011 - 04.2020
  • Recognized for consistently achieving high levels of accuracy in processing complex authorization requests under tight deadlines.
  • Managed high-volume caseloads, prioritizing urgent requests to ensure prompt service delivery.
  • Expedited approval process by developing strong relationships with insurance companies and key stakeholders.
  • Reduced turnaround time for authorizations by identifying bottlenecks and addressing them proactively.
  • Collaborated with healthcare providers to obtain necessary medical information for accurate decision-making on authorizations.
  • Submitted for prior authorization with required documentation to appropriate funding source.

Pre Registration/Financial Services Representative

Providence St Mary Medical Center
10.2007 - 09.2011
  • Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
  • Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
  • Enhanced customer relationships with personalized service and addressing individual concerns promptly.
  • Collaborated with team members to achieve sales targets and improve overall branch performance.
  • Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and other insurance opprtunities.

PBX/ER Admitting Clerk

Providence St Mary Medical Center
12.2003 - 10.2007
  • Facilitated seamless transitions between shifts through thorough handover briefings, ensuring continuity of care for admitted patients.
  • Developed comprehensive knowledge of hospital policies and procedures related to admissions, enabling quick resolution of potential issues that may arise during registration.
  • Managed high-stress situations calmly while maintaining a professional demeanor at all times, ensuring smooth operations in the fast-paced ER setting.
  • Provided exceptional customer service, addressing any concerns or questions from patients and family members during the admission process.
  • Streamlined patient registration process by implementing efficient data entry techniques and utilizing electronic health record systems.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Registered and verified patient records before triage with most up-to-date information.

Education

High School Diploma -

Desales
Walla Walla Wa
06.1994

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Processes and procedures
  • Process Improvement
  • Teamwork and Collaboration
  • Problem-Solving
  • Multitasking Abilities
  • Multitasking
  • Time Management
  • Attention to Detail
  • Adaptability and Flexibility
  • Organizational Skills
  • Problem-solving abilities
  • Goal Setting

Timeline

Authorization Supervisor

Providence Medical Group
04.2020 - Current

Authorizations Lead

Providence Medical Group
09.2011 - 04.2020

Pre Registration/Financial Services Representative

Providence St Mary Medical Center
10.2007 - 09.2011

PBX/ER Admitting Clerk

Providence St Mary Medical Center
12.2003 - 10.2007

High School Diploma -

Desales

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TINA CRAWFORD