Tina Cubbon

• Streamlined account management processes for increased efficiency and improved client retention rates.
• Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
• Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
• Licensed Insurance Agent

• Maintained high standards of customer service by building relationships with clients.
• Developed and implemented marketing strategies to boost sales and increase customer base.
• Cross-sold insurance products to existing clients to reach sales targets.
• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Approached potential clients by using direct marketing mailings and phone contacts.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Developed and implemented promotional strategies to increase customer base.
• I made all of my P&C goals 2021, 2022. My Life goal was 20, I had 11 in 2022.

Licensed in the State of AZ Property and Casualty 19827710

Responsibilities:

• Generated sales by recommending policies and add-ons.
• Stayed in touch with clients to assess changing demands and offer new solutions.
• Connected with prospective clients to set appointments.
• Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
• Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
• Reviewed customer needs and financial means to determine appropriate policy offerings.

Sales Retention, saved 98% of the clients that want to leave Farmers due to various reasons by cross selling them into Bristol West a Farmers Company.
Retained 100% of the renewals during the renewal period.
Promoted agency products to customers in person, on the telephone, and in writing. Most of my business has been booked remotely due to Covid.

I do not get internet leads as those go to the owner, but I have been able to increase rental insurance by building the portfolio by building relationships with 4 apartment complexes. They refer business to the agency.

• I worked as the Manager at Basha's Flagstaff
• I increased sales 43.8% YTD.
• I took over a Kiosk that had never made gross and I have exceeded or met my Gross Target each month.
• I am a certified Starbucks Trainer.
• I am a certified Starbucks Manager
• Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Hired, trained and mentored staff to maximize effectiveness.
• Recorded inventory sales into organization's weekly income report.
• Conducted monthly inventories of raw materials and components on work floor.
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Analyzed and interpreted store trends to facilitate planning.
• Propelled continuous improvements and strategically capitalized on current market trends, resulting in 8.8% growth in sales
• Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
• Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
• Demonstrated new products, procedures and techniques to employees.
• Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
• Reconciled daily sales transactions to balance and log day-to-day revenue
• Created and implemented aggressive action plan to address pressing cost control needs.
• Onboarded new employees, including training, mentoring and new hire documentation.

• Manager of 7 employees.
• Maintained profit every month in the bakery by controlling costs.
• Increased sales YTD every year.
• Excelled in Customer and Client relationships.
• Excelled in the high Standards of the cakes aka customers expectations all while completing them on time.
• Invoicing Clients via Word.
• Organized tax records, sales via Excel and Quicken.
• Multi tasking Answering emails and telephone calls.
• Streamlined Budget Development and Forecasting.
• Strengthened Business Development.
• Enhanced Vendor Services Management.
• Process and Standards Improvements.
• Safety & Health Code Compliance, I maintained an A rating with the Health department for 8 years.
• Attention to Detail.
• Fostered Team Building and Leadership & Training.
• Proficient at handling customer conflicts.
• Planning and Organization.
• Excelled in Conflict Resolution.
• Negotiations.
• Inspired Confidence in my employees.
• Cross trained employees on all aspects of the job.

• Collections of outstanding invoices.
• Maintaining net 30 receivable terms.
• Forecasting to the business.
• Enhanced Contract fulfillment.
• Answering emails and telephone calls.
• Led and Attended Worldwide Conference calls.
• Maintained a very large client portfolio. The accounts I handled were Asian Automotive, State and Local Government.
• Proficient in Problem Solving.
• Responsiveness.
• Fostered Team Building and Leadership & Training.
• Received many awards for exceeding my monthly collections goal.
• When there was clients with invoicing issues, I was brought in quite a few times for large client complaints to resolve the billing issues and resolve inventory issues so the client would pay the invoices.
• Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
• Oversaw account services for key regional clients.
• Drove sales by developing exceptional customer rapport to foster satisfaction.
• Processed client payments and updated accounts.
• Analyzed accounts for delinquencies and other ongoing issues.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.