Tina Cunningham
Retail Store Manager
Texarkana,TX
Summary
Proven leader in strategic planning and event management, with a track record of enhancing brand visibility and maximizing sponsorship opportunities at Texarkana Resources for the Disabled.
As a Store Manager for Home Depot, I achieved significant improvements in operational efficiency and team productivity. Adept at working with colleagues and customers of all backgrounds. Team builder and clear communicator with strong problem solving and planning skills. Goal-oriented in developing and implementing successful strategies, driving profits, increasing market shares and strengthening customer dominance. Hardworking, performance-oriented leader offering proven expertise in project development, team supervision and campaign enhancement. Prepared to bring 20+ years of progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success. Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals.
Overview
29
29
years of professional experience
Work History
Corporate Fundraising, Marketing and Events Officer
Texarkana Resources for the Disabled
08.2023 - 05.2024
- Improved overall brand visibility by executing targeted marketing campaigns across various channels including Social Media.
- Maximized sponsorship opportunities by cultivating relationships with key corporate partners.
- Evaluated success of fundraising campaigns using performance metrics analysis; identified areas requiring improvement.
- Coordinated and planned Fundraising events. Draw down events, Dinner events, Sales events, and Vendor events.
Store Manager /General Store Manager
The Home Depot Inc
10.2002 - 08.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
Assistant Manager of Operations /Assistant Manager of Operations/Assistant Sales Manager
The Home Depot
01.1997 - 08.2002
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Evaluated employee performance regularly, offering constructive feedback while recognizing outstanding achievements as appropriate.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Optimized inventory management by closely monitoring stock levels and placing timely orders.
- Enhanced employee productivity through regular training sessions and performance evaluations.
- Assisted in budget planning and tracking, ensuring financial targets were met or exceeded.
- Enhanced employee management by developing schedules, tracking time, and administering payroll.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates, and facilitate open communication.
- Developed systems and procedures to improve operational quality and team efficiency.
- Implemented new technology to streamline processes and improve operations.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced operational risks while organizing data to forecast performance trends.
Sales Associate / Bookkeeper /Front End Supervisor
Builders Square
01.1995 - 12.1997
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Sales floor work in the Home Decor / Garden Department department
- Front end supervisor, included register and Customer service desk.
- Promoted to bookkeeping from Front end supervisor.
Education
General Studies
South Plains College
Levelland, TX08.1983
High School Diploma -
Lubbock High School
Lubbock, TX05.1980
Skills
- Event Management
- Campaign Management
- Media Relations
- Strategic Planning
- Staff Management
- Store operations
- Customer Service Management
- Multitasking and Organization
Floral Design
I have 15 years experience as a floral designer, I worked with floral shops in Lubbock Texas
I have certification as a Texas Master Florist and I also have my AIFD American Institute of Floral Design Certification. I am a member of the Texarkana Master Gardeners program.
I am connected to the community in by being member of the Wilber Smith Rotary Club. We volunteer and raise funds for several non-profit organizations.
I also served on the Board of Directors for 7 years for the Texarkana Resources volunteering my time and services.
Timeline
Corporate Fundraising, Marketing and Events Officer
Texarkana Resources for the Disabled
08.2023 - 05.2024
Store Manager /General Store Manager
The Home Depot Inc
10.2002 - 08.2023
Assistant Manager of Operations /Assistant Manager of Operations/Assistant Sales Manager
The Home Depot
01.1997 - 08.2002
Sales Associate / Bookkeeper /Front End Supervisor
Builders Square
01.1995 - 12.1997
General Studies
South Plains College
High School Diploma -
Lubbock High School
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