Tina Daffer
In take coordinater
Taft,CA
Summary
Talented Intake Specialist offering 4years of experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity.
Overview
5
5
years of professional experience
Work History
Intake Coordinator
Laborers Of The Harvest
Taft , CA
2018 - 2023
- Implemented procedures necessary for compounding, mixing, packaging and labeling.
- Collaborated with store manager to maintain daily operations.
- Managed application processes for facility certifications with [Type] education programs.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Input data and completed placement paperwork.
- Executed time sheet reconciliation and created monthly announcements.
- Worked with outside vendors to coordinate purchasing of supplies and maintenance of office complex.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
- Mentored team members in developing their skills and advancing their careers within the organization.
- Facilitated change management initiatives, ensuring smooth transitions during organizational restructuring efforts or process overhauls.
- Coordinated staffing schedules, optimizing resource allocation for peak periods without compromising service quality.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Performed duties and provided service in accordance with established operating procedures and company policies.
Education
No Degree - General Studies
Lopez Continuation High School
Arroyo Grande, CASkills
- Data Analysis
- Critical Thinking
- Process Implementation
- Logistics Project Management
- Quality Assurance Controls
- Problem Resolution
- Performance Monitoring
- Employee Supervision
- Employee Work Scheduling
- Decision Making
- Employee Performance Evaluations
- Interdepartmental Functions Coordination
- Operational Records Maintenance
Timeline
Intake Coordinator
Laborers Of The Harvest
2018 - 2023
No Degree - General Studies
Lopez Continuation High School
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