Tina Daniels
Campbellsville,KY
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Case Manager
The Ole Home Place
Columbia , KY
06.2023 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Developed individualized care plans with input from clients and their families.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Monitored client progress through regular follow-up contacts.
Social Worker
DCBS
Campbellsville , KY
05.2022 - 04.2023
- Provided direct clinical social work services to individuals and families in a mental health setting.
- Conducted assessments of client needs, strengths, and resources to develop treatment plans.
- Developed individualized service plans with clients to address their identified goals.
- Educated clients about the impact of trauma on mental health and well-being.
- Provided crisis intervention services for clients experiencing acute distress.
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Collaborated with family members to provide comprehensive support services to clients.
- Maintained accurate records of client progress and interactions according to agency standards.
- Attended team meetings and provided feedback on case updates and treatment recommendations.
- Coordinated referrals to outside agencies for additional services such as substance abuse programs or vocational training.
- Maintained thorough case history records and wrote detailed reports.
- Implemented social service interventions to achieve treatment goals and address client needs.
- Maintained lists of resources helpful to clients.
Conflict Resolution Specialist
American Airlines
Campbellsville , KY
01.2011 - 10.2021
- Developed and implemented specialized procedures for customer service operations.
- Generated reports to track performance metrics of team members.
- Researched and analyzed customer feedback to identify areas of improvement.
- Assisted in developing strategies to increase customer satisfaction levels.
- Participated in ongoing training and compliance activities.
- Managed and resolved incidents according to service agreements.
- Facilitated productive clinical and technical customer relationships through intentional external communications.
- Assessed company operations for compliance with safety standards.
Education
Bachelor of Arts - Psychology And Communication
Bellarmine University
Louisville, KY12-1996
Masters of Education in Professional Counseling - Counseling
Lindsey Wilson College
Columbia, KYSkills
- Group Therapy
- Family Education
- Patient Support
- Referral Coordination
- Discharge Planning
- Community Outreach
- Client Advocacy
- Records Management
- Needs Assessment
- Case Management
- Crisis Intervention
- Decision-Making
- Case Documentation
- Intervention Plans
- Progress Evaluations Understanding
- Patient Assessment
- Case Planning
- Case Management Tracking
- Email and Telephone Etiquette
- Organization and Multitasking
- Case Needs Assessment
- Documentation Proficiency
- Community Resources
- Family Education Programs
- Problem-Solving
- Home Visits and Inspections
- Social Work
Timeline
Case Manager
The Ole Home Place
06.2023 - Current
Social Worker
DCBS
05.2022 - 04.2023
Conflict Resolution Specialist
American Airlines
01.2011 - 10.2021
Bachelor of Arts - Psychology And Communication
Bellarmine University
Masters of Education in Professional Counseling - Counseling
Lindsey Wilson College
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