Tina Dao
Arlington,,Virginia
Summary
Business development and marketing associate based in greater Washington, D.C. with expertise in market search, analysis, and evaluating growth strategies. Diligent and task-driven with over eight years of clerical work and customer service. Adept at networking with decision makers, conducting business introductions, and growing clientele business. Excellent communications and presentation skills with proficiency in CRM and MS office. Recognized for being a fast learner and consistent growth.
Overview
9
9
years of professional experience
Work History
Social Media Manager
Salon Virage
Falls Church, VA
02.2024 - Current
- Manage official company website, Instagram, and facebook.
- Within the first month, accounts reached increased by 420% and account engagement increased by 440%.
- By the second month, accounts reached still increased, and by 143.4% and accounts engaged increased by 2,700%.
- Respond to messages on socials professionally regarding any questions and concerns.
- Staying up to date with the latest marketing trends.
- Constantly gathering content: taking professional photos/videos, editing them, creating captions, hashtags.
Executive Assistant and Receptionist
Salon Virage
Falls Church, VA
07.2023 - Current
- Consulting with clients via email, text, phone using a multi-line system, and in person.
- Consulting professionally with clients regarding services or goods to complete satisfactory.
- Compose and maintain daily to yearly scheduling for employees.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Maintained inventory and ensured the storefront is stocked and organized.
- Do online purchasing for products / maintained relationships with company representatives purchasing products at the best prices.
- Prepared daily open to close company reports.
- Processed payments and balanced cash register to accurately reflect all transactions.
- Completed personal tasks given by the owner.
VIP Coordinator
Echostage
Washington, DC
01.2022 - Current
- Welcomed large volume of guests and improved overall customer service.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Managed identification and credit cards for payment records.
- Promote tickets and table bookings for events such as concerts and festivals (Project Glow and Moonrise).
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive experience and increase sales.
- Marketing/promotion across all social media platforms.
Marketing Assistant
Boston Properties
Reston, VA
05.2023 - 08.2023
- Assist managing events, customer service to business tenants, marketing, promotions, and public relations efforts to enhance the value and experience of Reston Town Center for clients and visitors.
- Manage Reston Town Center's official website: Making sure it is appealing, catches one's eye, up-to-date information regarding all entertainment, mapping, parking, restaurants, stores. services, and any other additional information.
- Taking photoshoots of events to use for marketing campaigns, official website, and social media.
- Fulfill the needs of tenants in Reston Town Center in regards to marketing in the town center.
Sales Development Executive
Memoryblue
McLean, VA
05.2022 - 12.2022
- Secured new revenue opportunities, further qualify inbound leads, and scale existing sales teams to grow their business faster within the tech industry.
- Maintained professional network of current clients, potential clients, and business opportunities.
- Made a total of 150+ cold calls, 50 emails, and 50 LinkedIn touches daily.
- Utilized SalesForce, ZoomInfo, LinkedIn Sales Navigator to prospect potential clients.
- For the month of October 2022, booked at least one meeting a day per business day of the entire month.
- Worked on multiple campaigns at time (clients included: Adthena, Apple, Channel Company, DataMotion, HPE, and Mirantis).
Executive Assistant, Receptionist, & Media Manager
Miko Studios
Alexandria, VA
12.2021 - 05.2022
- Personal Assistant to the CEO.
- Maintaining a cellular device under the CEO to communicate with clients and process operations.
- Compose and maintain extremely active daily to yearly calendars.
- Manage official website and all social media platforms.
- Process expense transactions and maintain expense records.
- Oversee inventory and submit purchase orders.
- Maintain tidiness around the office and studio.
- Ensured supplies are restocked and clean.
- Use of a multi-line telephone system with the correct urgency.
- Multi-tasking with a sense of prioritization.
- Ensure colleague and guest satisfaction by organizing resources and necessaries to handle requirements and to proficiently maintain strong service levels.
- Advertise and marketing to new and old cliental to increase sales.
Receptionist
Dolce Vita Salon & Day Spa
Mclean, Virginia
05.2021 - 01.2022
- Consulting with clients via email, phone using a multi-line system, and in person.
- Consulting with clients regarding services or goods to complete satisfactory.
- Compose and maintain scheduling for employees.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Maintained inventory.
- Prepared daily shift close reports.
- Processed payments and balanced cash register to accurately reflect all transactions.
Server
The Cheesecake Factory
Arlington, VA
01.2020 - 03.2021
- Memorization of all 250 items, down to every ingredient.
- Recommended daily specials, wine selections, and desserts to guide patrons toward more profitable items.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Office Manager/Receptionist
Black Belt Academy
Fairfax, Virginia
01.2018 - 12.2019
- Writing purchase orders for inventory for stock.
- Taking inbound and making outbound calls.
- Established / opened vendor accounts for wholesale.
- Writing and implementing procedures for the staff handbook.
- Writing Monthly, Quarterly, Yearly reports.
- Planning and scheduling student field trips for summer camps.
- Scheduled maintenance for vehicles.
- Oversee all billing and collections.
- Posting payments for all customer accounts.
- Developed strong relationships with established customers
while acquiring new accounts. - Participated in Marketing and advertised Ad campaigns
customer referrals inbound calls for providing service and
product information. - Making sales calls for soliciting business from new customers.
Server
Pizzeria Orso
Falls Church, VA
06.2017 - 08.2019
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Maximized team performance by training and mentoring new employees on proper food handling, guest expectations, and restaurant protocols.
Hostess
Dogwood Tavern
Falls Church, VA
04.2016 - 06.2017
- Monitored dining area to assess server capacity and accurately estimate wait times.
- Accommodated guests with particular needs, including accommodations for child seats and wheelchairs, by collaborating with front of house staff.
- Answered phones politely and promptly, addressing inquiries and accurately recording reservations Recognized VIP customers immediately and provided special treatment, including preferred tables.
Store Manager
Robeks
Falls Church, VA
05.2015 - 11.2015
- Processed shipments, arranged inventory, and maintained stock shelf organization.
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
- Addressed customer inquiries and resolved complaints.
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
- Worked the cash register, prepared food products, and managed all daily store functions, including opening and closing duties.
Education
Associate of Arts - Business Administration
Northern Virginia Community College
05.2021
Skills
- Bilingual (English and Vietnamese)
- Goal-Oriented
- Attention to Detail
- Creative Thinking
- Ability to multitask and prioritize tasks
- Organization
- Customer Service
- Time Management
- Financial Management
- Proactive
- Problem Solver
- Interpersonal Skills
- Business-To-Business
- Lead Generation
- New Business Development
- Marketing
- Social Media
- Strategic Planning
- Market Research
- Adobe
- Meevo
- Vagaro
- Squarespace
- Microsoft Office Suite
- Linkedin Navigator
- Salesforce
- Zoominfo
Timeline
Social Media Manager
Salon Virage
02.2024 - Current
Executive Assistant and Receptionist
Salon Virage
07.2023 - Current
Marketing Assistant
Boston Properties
05.2023 - 08.2023
Sales Development Executive
Memoryblue
05.2022 - 12.2022
VIP Coordinator
Echostage
01.2022 - Current
Executive Assistant, Receptionist, & Media Manager
Miko Studios
12.2021 - 05.2022
Receptionist
Dolce Vita Salon & Day Spa
05.2021 - 01.2022
Server
The Cheesecake Factory
01.2020 - 03.2021
Office Manager/Receptionist
Black Belt Academy
01.2018 - 12.2019
Server
Pizzeria Orso
06.2017 - 08.2019
Hostess
Dogwood Tavern
04.2016 - 06.2017
Store Manager
Robeks
05.2015 - 11.2015
Associate of Arts - Business Administration
Northern Virginia Community College
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