Tina Davis
Homewood,IL
Summary
Organized, fast learning and hardworking professional with over 21 years of customer service skills. Dedicated focused professional, who completes all tasks efficiently with integrity.
Overview
21
21
years of professional experience
Work History
Certified Phlebotomist
Northwestern Memorial Hospital
Chicago, IL
12.2021 - Current
- Provides quality patient care and excellent customer service support for patients.
- Obtains blood samples for medical for testing through Epic computer systems.
- Identifies patients using proper procedures prior to specimen collection.
- Verifies test orders and communicate any discrepancies to doctors.
- Observes patients for unusual reactions or events to take appropriate action under established guidelines.
- Centrifuge and process specimens for transportation.
Clinical Lab Associate
University of Chicago Medicine
Flossmoor, IL
09.2021 - 12.2021
- Provided excellent customer service for patients.
- Obtained, labeled and transported variety of samples and blood specimens.
- Used time management skills to prioritize and run multiple tests.
- Processed hematology and chemistry samples.
- Interpreted lab test results and determined need for retesting.
- Performed E.K.G’s for outpatients.
Patient Service Technician
Laboratory Corporation of America
Elmhurst, IL
11.2009 - 08.2020
- Provided excellent customer service to patients in a clinical setting.
- Registered patients and entered physicians orders for laboratory testing for patients.
- Handled all lab related phone inquiries about testing and discrepancies.
- Performed phlebotomy on patients for testing.
- Processed and collected laboratory specimens for testing.
- Provided any clerical duties as needed.
- Distributed all laboratory results to appropriate staff.
- Provided training for new employees.
Phlebotomist
Medical Staffing Network
IL
04.2009 - 11.2009
- Provided excellent customer service support for patients.
- Performed phlebotomy and laboratory support in multiple clinical settings.
- Centrifuged blood specimens for processing.
- Transported specimens following established protocol for temperature and light.
Patient Services Technician
Adventist Hinsdale Hospital
Hinsdale, IL
09.2008 - 04.2009
- Provided excellent customer service in a laboratory setting.
- Registered all patients insurances for ordering of laboratory testing.
- Performed phlebotomy on patients.
- Processed all laboratory specimens for testing.
- Responsible for opening and closing multiple lab sites.
- Responsible for ordering supplies for sites.
Clinical Lab Associate/Clinical Technician
Ingalls Memorial Hospital
Harvey, IL
01.2002 - 09.2008
- Provided excellent customer service in a hospital laboratory setting.
- Performed phlebotomy on patients.
- Performed patient registration of insurances for laboratory testing.
- Ordered test in lab computer systems for laboratory testing.
- Collected and processed all laboratory specimens and distributed them appropriate departments.
- Performed phlebotomy at numerous nursing home accounts with hospital.
Education
Certificate - Medical Coding-Cpc
Ohana Coding
St Louis, MO08.2022
Certified Phlebotomist - Phlebotomy
Medical Academy of Business Technology
12.2001
High School Diploma - General Studies
Thornton Township High School
Harvey, Il06.2000
Skills
- Excellent customer service skills
- Microsoft Word, and Excel
- Superior phone and etiquette skills
- Data entry
- Strong ability to work independently
- Epic computer systems
- Patient Registration
- Medical coding, Cpt and Icd-10
- Familiarity with all insurances for billing
Timeline
Certified Phlebotomist
Northwestern Memorial Hospital
12.2021 - Current
Clinical Lab Associate
University of Chicago Medicine
09.2021 - 12.2021
Patient Service Technician
Laboratory Corporation of America
11.2009 - 08.2020
Phlebotomist
Medical Staffing Network
04.2009 - 11.2009
Patient Services Technician
Adventist Hinsdale Hospital
09.2008 - 04.2009
Clinical Lab Associate/Clinical Technician
Ingalls Memorial Hospital
01.2002 - 09.2008
Certificate - Medical Coding-Cpc
Ohana Coding
Certified Phlebotomist - Phlebotomy
Medical Academy of Business Technology
High School Diploma - General Studies
Thornton Township High School