Summary
Overview
Work History
Education
Skills
Timeline
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Tina Davis

Pflugerville,TX

Summary

Dedicated Office Manager/ Dispatcher with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy.

Overview

13
13
years of professional experience

Work History

Dispatcher

DFL Logistics
Austin, TX
06.2021 - Current
  • Scheduled loads according to priority and available equipment.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Supervised driver dispatching, route planning and vehicle tracking for over 8 drivers.
  • Supervised driver dispatching, route planning and vehicle tracking for over 10 drivers.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Liaised with customers to provide logistics for drivers and coordinate delivery times.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
  • Communicated with individuals within inbound call center setting to complete dispatch support for multiple calls.
  • Answered customer requests with information about product availability, shipping information and status updates.

Office Manager

DFL Logistics
Austin, Texas
07.2015 - Current
  • Reviewed files and records to obtain information and respond to requests.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Used judgment and initiative in handling confidential matters and requests.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Interpreted and communicated work procedures and company policies to staff.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assigned work and monitored performance of project personnel.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Direct Care Staff Member

Mary Lee Foundation
Austin , TX
12.2010 - 06.2023
  • Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
  • Administered medications or treatments as directed by physician or nurse.
  • Exercised comatose, paralyzed or restricted mobility patients to maintain flexibility and muscle tone.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Assisted individuals in development of social skills to become integrated in community.
  • Documented current patient information to update vital signs, behaviors and eating habits.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Assisted with planning and coordination of activities and outings based on individual needs.
  • Assisted individuals in learning and developing new skills.
  • Followed care plan and directions to administer medications.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Transported clients to doctor's appointments and errands.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.

Education

Some College (No Degree) - Business Administration And Management

Texas Tech University Health Sciences Center
Lubbock, TX

Some College (No Degree) - Physical Therapy

Austin Community College
Austin, TX

Skills

  • Delivery Procedures
  • Improving Operations
  • Processing Orders
  • Service Planning

Timeline

Dispatcher

DFL Logistics
06.2021 - Current

Office Manager

DFL Logistics
07.2015 - Current

Direct Care Staff Member

Mary Lee Foundation
12.2010 - 06.2023

Some College (No Degree) - Business Administration And Management

Texas Tech University Health Sciences Center

Some College (No Degree) - Physical Therapy

Austin Community College

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Tina Davis