Tina Davis
Richmond,Texas
Summary
Driven to exceed expectations, I leveraged product knowledge and exceptional service at Neiman Marcus Group Ltd to enhance operational workflows and team productivity. Skilled in data security and fostering positive work environments, I've consistently developed strategies that improved customer satisfaction and sales outcomes, demonstrating a profound ability to motivate teams and secure repeat business.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Fragrance Vendor
Coworx
12.2023 - Current
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Business Manager
Neiman Marcus Group Ltd
02.2022 - 12.2023
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Interacted well with customers to build connections and nurture relationships.
Business Manager
Dillard's
07.2019 - 02.2022
- Assisted with hiring process and training of new employees.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
Counter Manager
Macy's
09.2017 - 07.2019
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Organized sale events and created eye-catching product displays to attract customers to the counter.
Supervisor
Fabuloucity House Of Fashion
09.2008 - 06.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Education
Bachelor of Science - Information Technology
University of Phoenix
Online04.2023
Associate of Science - Computer Information Systems: Networking Concetrat
California Institute of Art And Technology
San Diego, CA11.2021
Skills
- Call Management
- Product Knowledge
- Data Entry
- SIEM management
- Security Operations Center
- Data Encryption
- Intrusion Detection
- System Hardening
- Disaster Recovery
- Data Security
- Wireshark software
- Customer Engagement
- Brand Awareness
- Upselling strategies
- Customer Service
- Account updating
- Scheduling
- Paperwork Processing
- Appointment Scheduling
- Order Fulfillment
- Administrative Support
- Sales expertise
- Retail store support
- Problem-solving abilities
Certification
Google Cybersecurity Training certificate 2023
ISC2 Candidate completion Training course-2023
ServiceNow System Administrator
California Institute of Art and Technology- computer Information system -networking concentration
Timeline
Fragrance Vendor
Coworx
12.2023 - Current
Business Manager
Neiman Marcus Group Ltd
02.2022 - 12.2023
Business Manager
Dillard's
07.2019 - 02.2022
Counter Manager
Macy's
09.2017 - 07.2019
Supervisor
Fabuloucity House Of Fashion
09.2008 - 06.2017
Bachelor of Science - Information Technology
University of Phoenix
Associate of Science - Computer Information Systems: Networking Concetrat
California Institute of Art And Technology
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