TINA M. DAVIS
RICHMOND HEIGHTS,OHIO
Summary
Seasoned Senior Representative with strong background in customer relations and issue resolution. Strengths include effective communication, relationship building, and problem-solving skills. Previous roles involved fostering positive interactions with customers, enhancing client satisfaction and boosting company reputation through courteous service.
Overview
17
17
years of professional experience
Work History
Sr Rep Customer Order Mgmt
Cardinal Health
Twinsburg, Ohio
11.2021 - Current
- Processed customer orders and collected payment information.
- Assisted professionals with mentoring trainees in specific tasks and corporate procedures.
- Confirmed that customers received efficient resolution to problems by researching issues and providing adequate information.
- Collaborated with cross-functional teams to develop innovative solutions to common problems.
- Trained new hires on customer service processes and protocols.
- Assisted customers with product selection, order placement, and billing inquiries.
Progressive Insurance
09.2015 - 10.2021
- Handles inquiries and transactions for single or multiple lines of business.
- Identifies the customer's motive for calling and understands the customer's insurance needs.
- Processes cancellations, renewals, reinstatements, endorsements, payments, and state/federal filings on Progressive systems..
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Customer Service
Progressive Insurance
12.2012 - 09.2015
- Using multiple systems to gather and track information while educating the customer, explaining policy coverage, and billing details.
- Successful in current job objectives.
- Assisted customers in navigating the website, placing orders, and completing payments.
- Provided customers with product information and resolved their issues in a timely manner.
Conveyance Coordinator
Lender Processing Services
01.2010 - 09.2012
- Reviewing FHA loans to ensure that all HUD requirements are met regarding the property condition prior to the conveyance of the property from the client to HUD
- Submitting bids to HUD for approval for work orders supplied by outside contractors
- Updating response from HUD and ordering approved work
- Timely and accurate reporting to minimize potential losses to both the client and LPS FS
Loss Mitigation Negotiator
AMTRUST BANK
04.2007 - 01.2010
- Mitigates loan losses by negotiating with borrowers to reinstate delinquent loans via extensions and loan modification programs to resolve delinquency review.
- Analyze borrower documentation to determine income and repayment ability, assess borrower hardship, analyze housing expenses, and determine proper loan resolution.
- Negotiated collective bargaining agreements on behalf of companies.
Education
Some College (No Degree) - Business Administration And Management
Cuyahoga Community College
Cleveland, OHSkills
- Telephone Etiquette
- Customer Support
- Paperwork Processing
- Customer Relations
- Contract Negotiations
- Client Service
Timeline
Sr Rep Customer Order Mgmt
Cardinal Health
11.2021 - Current
Progressive Insurance
09.2015 - 10.2021
Customer Service
Progressive Insurance
12.2012 - 09.2015
Conveyance Coordinator
Lender Processing Services
01.2010 - 09.2012
Loss Mitigation Negotiator
AMTRUST BANK
04.2007 - 01.2010
Some College (No Degree) - Business Administration And Management
Cuyahoga Community College
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