Tina Dawkins
Atlanta,GA
Summary
Innovative and dedicated hospitality and project management professional with over 15 years of experience in operational management and training. Possessing a high level of skill in administration and organizational coordination, excelling in building natural relationships and showcasing strong leadership abilities. Expertise lies in effectively managing projects and teams, ensuring seamless operations and delivering exceptional customer service. Proven track record of success, committed to driving efficiency, fostering growth, and achieving outstanding results in the hospitality industry.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Human Resources Manager
All N One Security
08.2018 - Current
- Managed the staffing process, including recruiting, interviewing, hiring and onboarding
- Develop training materials and performance management programs to help ensure employees understand their job responsibilities
- Investigate employee issues and conflicts and brings them to resolution
- Ensure the organization’s compliance with local, state and federal regulations
- Use performance management tools to provide guidance and feedback to team
- Ensure all company HR policies are applied consistently
- Provide support and guidance to HR staff
- Enhanced overall understanding of complex subject matter by asking probing follow-up questions during interviews.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Operation and Training Manager
All N One Security
12.2011 - 08.2018
- Documented citation reports updates to management using excellent written communication, providing insight on renewal progress, at-risk renewals and renewals forecast
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Analyzed and controlled materials, supplies and equipment operational expenses.
Front Desk Supervisor
Doubletree by Hilton Buckhead
02.2008 - 11.2011
- Managed guest check-in and check-out procedures, reservations and payments.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Monitored reservations to track incoming parties and special events.
- Facilitated successful front desk operations for high-volume hotel.
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Boosted sales performance by developing and implementing strategic outside sales plans.
Education
Associates Degree - Hospitality Management
Gwinnett Technical College
Atlanta, GA05.2009
Associate of Arts - Business Management
Norfolk State University
05.1992
Skills
- Clear Communication Skills
- Organized Workflow Management
- Productivity Improvement Strategies
- Proficient in Policy Implementation
- Skilled in Microsoft Office Applications
- Records Administration
- Benefits Administration
- Payroll Oversight
- Event Coordination Expertise
- Event Logistics
- In-Depth Understanding of ADP
- Office Operations Management
- Front Office Administration
Certification
Member of Hospitality Management Association
On Q Certified
Gwinnett Tech Travel Club President
Merrit Award
Deans List
Timeline
Human Resources Manager
All N One Security
08.2018 - Current
Operation and Training Manager
All N One Security
12.2011 - 08.2018
Front Desk Supervisor
Doubletree by Hilton Buckhead
02.2008 - 11.2011
Associates Degree - Hospitality Management
Gwinnett Technical College
Associate of Arts - Business Management
Norfolk State University
Member of Hospitality Management Association
On Q Certified
Gwinnett Tech Travel Club President
Merrit Award
Deans List
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