Summary
Overview
Work History
Education
Skills
Timeline
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Tina Day

Lake Stevens

Summary

Dynamic customer service professional with a proven track record at Walmart, excelling in problem resolution and active listening. Recognized for enhancing customer loyalty through empathetic conflict resolution and efficient handling of escalated issues. Skilled in data entry and cash handling, committed to delivering exceptional service and fostering positive customer relations.

Healthcare professional prepared to bring compassion and efficiency to caregiving roles. Extensive background in providing personal care and emotional support, ensuring client comfort and safety. Known for strong collaboration with healthcare teams and adaptability to meet client needs. Skilled in managing diverse care plans and building trust with clients and their families.

Overview

10
10
years of professional experience

Work History

Cash Register/Customer Service Representative

Walmart
06.2023 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Housekeeping Team Leader

Servicon Systems
10.2023 - 02.2025
  • Managed linen inventory effectively by tracking usage trends and collaborating with laundry staff to maintain optimal stock levels at all times.
  • Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
  • Trained new team members in proper cleaning techniques and safety protocols, ensuring consistent service quality across the board.
  • Reduced guest complaints with proactive communication and addressing issues promptly.

Caregiving

Dafs
04.2018 - 12.2022
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

General Laborer

Amazon
01.2015 - 08.2018
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Performed general housekeeping and cleaning tasks.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.

Education

Sierra High School
San Bernardino, CA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • elderly care
  • communication skills
  • Computer proficiency
  • Payment processing
  • Customer satisfaction measurement
  • fast learner
  • cash handling
  • Respectful and compassionate

Timeline

Housekeeping Team Leader

Servicon Systems
10.2023 - 02.2025

Cash Register/Customer Service Representative

Walmart
06.2023 - 03.2025

Caregiving

Dafs
04.2018 - 12.2022

General Laborer

Amazon
01.2015 - 08.2018

Sierra High School

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Tina Day