Tina Daye
Brookline,MA
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in EPIC
Overview
19
19
years of professional experience
Work History
Patient Services Coordinator
Massachusettes General Hospital
08.2021 - Current
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Verified patient's insurance eligibility and benefits coverage.
- Collected patient co-pay and issued receipt to confirm payment.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Unit Coordinator
Massachusettes General Hospital
03.2006 - 08.2021
- Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
- Coordinated and maintained referral sources related to admissions, discharges and follow up services to sustain daily census requirements.
- Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
- Received physicians and visitors on unit, identifying, acknowledging and responding to patient, physician and staff needs to meet operational and care needs of parties.
- Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.
- Coordinated non-clinical and ancillary services of assigned patient care units.
- Prioritized safe care for patients, staff and visitors.
Nutritional Service Coordinator
Massachusettes General Hospital
Boston , MA
09.2004 - 03.2006
- Served food and beverages promptly with focused attention to customer needs.
- Distributed meals and menus to patient rooms
- Ensured that each patient on the unit is receiving meals according to their diet protocol
- Stocked refrigerator on patient floor and maintained adequate inventory
- Answered Patient's questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Offered advice and assistance to patients, paying attention to special needs or wants.
Education
High School Diploma -
Madison Park High School
Boston, MA06.1982
Skills
- Reception Management
- Appointment Scheduling
- Patient Greeting
- HIPAA Compliance
- Scheduling Appointments
- Payment Collection
- Customer Service
Timeline
Patient Services Coordinator
Massachusettes General Hospital
08.2021 - Current
Unit Coordinator
Massachusettes General Hospital
03.2006 - 08.2021
Nutritional Service Coordinator
Massachusettes General Hospital
09.2004 - 03.2006
High School Diploma -
Madison Park High School
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