Tina DesVigne

Onboard New Customers for Payroll Services

Set-Up Necessary Payroll Taxes Prior to Services Going Live

Utilize and work within Salesforce

Collaborate with customers to determine necessary payroll taxes.

Answer customer questions and concerns

Customer Service

Meet strict deadlines

100% Remote Environment

• Manage and Lead a team of Payroll Tax Specialists both while in office and while working remotely.
• Ensure all filings and payments assigned to our team are done in a timely manner.
• Built strong relationships with internal customers through positive attitude and attentive response.
• Mentored and guide employees to foster proper completion of assigned duties.
• Implemented new working processes which delivered continued improvements.
• Facilitated training for associates through daily coaching and regular performance appraisals.
• Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
• Initiated timely response to emails, voicemails and written correspondence.
• Assisted Learning and Development Team with new hire processing and existing training programs.
• Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
• Examined accounts and records and computed tax returns according to prescribed rates, laws and regulations.

• Frequently used word processing, spreadsheet, database and presentation software
• Opened and properly distributed incoming mail
• Answer calls in regards to property listings
• Process real estate transactions from start to finish
• Order home inspections and repairs
• Customer Service
• Client follow-up
• Set client's up with a personalized home search.
• Marketing via social media
• Microsoft Office

• Manage a team of 12-16 staff, as well as additional staff based on managerial coverage.
• Manage both in office and remote staff.
• Ensure staff confidentiality.
• Keep all claimant calls and information confidential.
• Create Training and Development plans for an office of 75 plus staff.
• Determine training needs.
• Provide staff with feedback through one on one discussions.
• Create and provide staff with Individual Development Plans.
• Conduct analysis of staff production and incorporate findings by developing process improvements.
• Conduct analysis of staff performance individually and as an office utilizing Microsoft Excel.
• Coach, train, and mentor staff in all areas of the Unemployment Insurance procedures.
• Train and Coach staff on time-management skills, including how to control a phone call.
• Assign tasks to staff based upon operational needs.
• Take disciplinary action as appropriate.
• Conduct ergonomic evaluations of workstations.
• Deny and/or approve time-off requests based on business needs.
• Assist in updating and developing manuals and guides.
• Issue Workers Compensation, Family Medical Leave Act, and State Disability forms.
• Record and track all staff's completion of annual training in Sexual Harassment Prevention, Workplace Violence and Bullying Prevention, and Security Awareness.
• Update and develop training materials.
• Conduct eligibility interviews via phones based on law and policy.
• Analyze data to determine eligibility or denial of benefits, based on law and policy.
• Analyze data to determine the chargeability of an employer's account, based on law and policy.
• Implement processes and procedures.
• Interview job candidate's.
• Conduct performance evaluations.
• Establish claimant over-payments.
• Process appeal requests.
• Trained and coached new call center team members on computer systems and customer service strategies.

• Provide Customer Service both in person and over the phone.
• Answer phones.
• Process mobile home registration.
• Administer tests for Occupational Licenses.
• Type using both a computer and a type writer.
• Cash handling.
• Prepare deposit for office.
• Create staff schedule.
• Determine mobile home values.

• In-Person Customer Service
• Analyze birth certificates, and employment authorization cards for authenticity.
• Conduct drivers license written exams.
• Process drivers license applications.
• Process vehicle registration renewals.
• Process vehicle ownership applications.
• Conduct vehicle inspections.
• Conduct Inventory
• Cash handling.
• Process credit card and debit card payments.
• Keep all sensitive information confidential.

• Transport residents to medical appointments.
• Supervise caregivers.
• Documentation
• Schedule appointments
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Engaged residents in meaningful conversation, socialization and activity while providing personal care assistance.
• Built strong relationships with clients to deliver emotional support and companionship.
• Transported patients via wheelchair to and from rehabilitation and daily activities.
• Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.

• Supervise home for developmentally disabled adults.
• Train staff.
• Develop and implement client goals.
• Employee placement
• Staff scheduling.
• Budgeting
• Administered medication as directed by physician.
• Completed entries in log books, journals and care plans to document accurately report client progress.
• Provided staff coaching, mentoring and consultation to enhance performance and professional development.
• Supported daily hygiene needs of residents by assisting with bathing, dressing, dental care and personal grooming.
• Planned, prepared and served meals and snacks according to prescribed diets.
• Remained alert to problems or health issues of clients and competently responded.
• Worked to improve and enhance clients lives through effective and compassionate care.
• Supervised daily activities and provided assistance when needed.
• Monitored progress and documented any health status changes, keeping healthcare teams updated.
• Assisted disabled clients to support independence and well-being.
• Supervised daily activities and provided assistance to staff.
• Completed regular check-ins and progress report for each client.
• Monitored clients' overall health and well-being and noted significant changes.
• Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
• Recorded status and duties completed in logbooks for management.
• Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
• Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences.
• Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.

• Assisted developmentally disabled clients in any way necessary to facilitate independence and well-being.
• Supervised daily activities and provided assistance when needed.
• Planned, prepared and served meals and snacks according to prescribed diets.
• Remained alert to problems or health issues of clients and competently responded.
• Supported daily hygiene needs of clients by assisting with bathing, dressing, dental care and personal grooming.
• Turned and positioned bedbound clients to prevent bedsores and maintain comfort levels.
• Performed household tasks such as laundry, dusting, washing dishes and vacuuming.

• Answer phones
  
• Data entry
• Customer service
• Process time-sheets
• Typing