Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tina Dixon

Knoxville,TN

Summary

Hardworking Head Cashier offering 4 years of experience with Food City. Solid team player with upbeat, positive attitude and commitment to providing excellent customer service. Proficient in scanning goods and collecting payments, resolving complaints and training newly hired cashiers. Friendly multitasker with in-depth knowledge of POS system operations.

Overview

5
5
years of professional experience

Work History

Head Cashier

Food City
Knoxville, TN
07.2020 - Current
  • Schedule and supervise cashiers during shifts, ensuring proper coverage of registers.
  • Help customers find specific products, answered questions, and offered product advice.
  • Monitor cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Oversee work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Assist customers at checkout by providing excellent customer service and resolving any issues that arise.
  • Learn roles of other departments to provide coverage and keep store operational.
  • Prepare cash deposits and balance store safe for opening and closing of business.
  • Provide guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
  • Process payments promptly for customers to exceed productivity standards.
  • Participate in annual inventory audits to verify stock counts against physical inventories.
  • Help with purchases and sign customers up for rewards program.
  • Process refunds for worn, damaged and broken merchandise.
  • Screen applicants for hire and assisted with training individuals for cashier positions.
  • Reconcile credit card payments with the bank statements on a monthly basis.

Front End Manager/Computer Room Operator

Food City
Knoxville, TN
01.2020 - 07.2020
  • Performed opening duties such as counting money, balancing tills, and reconciling discrepancies.
  • Monitored register drawers to ensure adequate change was available throughout each shift.
  • Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
  • Maintained all Head Cashier paper work and completed the Head Cashier reports.
  • Followed company security procedures for handling large sums of money.
  • Balanced daily transactions on a computerized point-of-sale system.

Customer Service Coordinator

Food City
Knoxville, TN
01.2019 - 01.2020
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Consulted with customers regarding needs and addressed concerns.
  • Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
  • Provided customer service assistance to customers via phone and email.
  • Developed relationships with customers to ensure satisfaction.
  • Established quality standards for service team members and evaluated progress.

Education

High School Diploma -

Karns High School
Knoxville, TN
07-1982

Some College (No Degree) -

The University of Tennessee - Knoxville
Knoxville, TN

Skills

  • Payment Processing
  • Drawer Balancing
  • Team Leadership
  • Online Order Picking
  • Punctual and Reliable
  • Adaptability and Dependability
  • Customer Service Management
  • Shift Scheduling

References

References available upon request.

Timeline

Head Cashier

Food City
07.2020 - Current

Front End Manager/Computer Room Operator

Food City
01.2020 - 07.2020

Customer Service Coordinator

Food City
01.2019 - 01.2020

High School Diploma -

Karns High School

Some College (No Degree) -

The University of Tennessee - Knoxville

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Tina Dixon