Tina Donohue
Ansonia
Summary
Experienced Assistant Customer Service Manager bringing 6 combined years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
5
5
years of professional experience
Work History
Assistant Customer Service Manager
Big Y
07.2024 - Current
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Researched and corrected customer concerns to promote company loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Assistant Customer Service Manager
Stop & Shop
08.2020 - 12.2022
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
Ansonia High School
Ansonia, CT06-2013
Skills
- Inter-department collaboration
- Research and due diligence
- Training and mentoring
- Customer relations
- Customer engagement
- Schedule management
- Schedule coordination
- Issue research
- Team building
- POS system operations
- Cross-functional collaboration
- Cash handling
Timeline
Assistant Customer Service Manager
Big Y
07.2024 - Current
Assistant Customer Service Manager
Stop & Shop
08.2020 - 12.2022
High School Diploma -
Ansonia High School
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