Summary
Overview
Work History
Education
Skills
Timeline
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Tina Dougherty

Dade City,FL

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

33
33
years of professional experience

Work History

Store Manager

Dollar General
03.2003 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

District Manager

Dollar General
02.2007 - 12.2015
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.25
  • Supervised [Number] locations to enforce high-quality standards of operation.25
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Built positive and productive relationships with store and field leadership.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.

Operations Manager

K-Mart Store
02.1991 - 03.2003
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.

Education

Associate of Arts - Marine Biology

Pasco-Hernando State College
Brooksville, FL

High School Diploma -

Hernando High School
Brooksville, FL
06.1990

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Training and mentoring
  • Team Leadership
  • Friendly and Positive
  • Team leadership and coaching
  • Inventory Management
  • Retail Inventory Management
  • Store Merchandising
  • Inventory Control
  • Leadership Development
  • Supply Ordering
  • Policies and Procedures

Timeline

District Manager

Dollar General
02.2007 - 12.2015

Store Manager

Dollar General
03.2003 - Current

Operations Manager

K-Mart Store
02.1991 - 03.2003

Associate of Arts - Marine Biology

Pasco-Hernando State College

High School Diploma -

Hernando High School

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Tina Dougherty