Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic
Tina Drake

Tina Drake

Kingwood,Texas

Summary

Proactive Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Assistant General Manager

HOTWORX-Kingwood, TX
08.2022 - Current
  • Performing various tasks to promote the HOTWORX brand and services in the community, including outreach to prospective members by phone, text, and email, and talking with prospects at local events
  • Meeting and exceeding membership sales goals while leading a team to do the same
  • Oversee a team of TSA's (trainer sales associates)
  • Help grow the member base of the studio through sales, superior customer service, and business partnerships & marketing to secure long-term members
  • Provide outstanding customer service
  • Coaching and training sales staff while achieving personal sales goals to lead by example along with interviewing, hiring staff
  • Meeting with and reporting on sales trends and prospecting efforts to the owner daily
  • Managing staff schedules, process payroll, managing the studio relating to all maintenance.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.

Customer Care Specialist II

Millennial Services
04.2022 - 01.2024
  • Helped large volume of customers every day with a positive attitude and focus on customer satisfaction
  • Defused customer concerns with exceptional conflict and problem resolution skills
  • Used exceptional communication to connect with customers, assess needs and present solutions
  • Verified accuracy of customer account information and updated when necessary
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues
  • Responded to customer needs through competent customer service and prompt problem-solving
  • Coordinated timely responses to online customer communication and researched complex issues
  • Updated customer accounts and system database with the latest details to support accuracy and efficiency in future interactions.

Traveling Nursing Assistant

Accountable Healthcare-Florida
09.2018 - 08.2022
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
  • Cared for residents in assisted living facilities and delivered high-quality support to meet needs
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
  • Supported ambulation and physical therapy needs by conducting planned exercise routines
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment
  • Obtained biological specimens for ordered tests and prepared them for laboratory transport
  • Obtained client's medical history, medication information, symptoms and allergies
  • Facilitated personal hygiene management, feeding, and ambulation
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment
  • Provided care to patients throughout the lifespan, considering aging processes, human development stages and culture.

Medical Office Administrative Assistant & Collections Specialist

Body By Mician
05.2020 - 07.2022
  • Greeting patients visiting the facility, answering any questions they may have and helping them fill out the required forms
  • Answering phone calls, creating appointments, directing the calls as required, and handling all queries
  • Informing the Doctor, Nurse, or other healthcare facilitators about impending appointments
  • Maintaining a filing system for all patient documents and reports submitted
  • Answering emails and other electronic messages as required
  • Creating invoices and bills, processing insurance forms, and managing vendors and contractors
  • Negotiated to collect the balance in full
  • Processed payments and applied them to customer balances
  • Monitored accounts for compliance with established payment plans and flagged non-compliances
  • Used probing techniques to determine debtors' reasons for delinquency
  • Researched accounts and completed due diligence to resolve collection problems
  • Processed payments and contracts on accounts
  • Recorded all information regarding the financial status of customers
  • Managing inventory and placing orders as required
  • Organized paperwork such as charts and reports for office and patient needs
  • Supported office staff and operational requirements with administrative tasks
  • Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience
  • Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing
  • Maintained current and accurate medical records for patients
  • Carried out front office duties utilizing data entry skills in the medical database framework
  • Verified insurance coverage to prepare for upcoming patient appointments
  • Enhanced office productivity by handling a high volume of callers per day
  • Advocated for patients through conversations with insurance representatives
  • Scheduled surgeries for multiple surgeons and booked operating rooms.

Bartender/Mixologist

Hard Rock Casino
03.2020 - 06.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Contributed ideas to marketing campaigns for special events or promotions at the poolside bar.
  • Promoted responsible consumption by monitoring guests'' alcohol intake levels.
  • Upheld company standards for appearance, attire, and professionalism while representing the establishment at all times.

Hospitality Manager

MJS Hotel Capital, LC.
01.2016 - 11.2021
  • Increased customer service ratings significantly through personable service
  • Scheduled work hours for employees to achieve adequate manpower coverage
  • Offered appropriate reservation options based on expected attendees when coordinating events
  • Boosted hotel quality and service scores by motivating and supporting guest services and housekeeping employees
  • Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services
  • Participated in financial activities such as setting room rates, establishing budgets, and allocating funds to departments
  • Filed incident reports and handled inappropriate behavior to document problems and disturbances
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction
  • Consistently offered personalized recommendations for guest activities based on detailed conversations with clients upon arrival
  • Coached and developed associates to improve soft skills and recovery techniques
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

Paraprofessional Aide

Horizon Charter School
01.2020 - 01.2021
  • Communicate with children and help them understand lessons
  • Ensure classroom safety standards are met at all times
  • Monitor children with particular attention to those with special needs
  • Engage with children to enhance learning
  • Perform clerical tasks as required
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes
  • Oversaw students in the classroom and common areas to monitor, enforce rules and support the lead teacher
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play
  • Relieved classroom teacher during breaks and maintain order and structure in the classroom
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.

Pharmacy Technician

Sullivan Drugs
05.2016 - 09.2018
  • Answered incoming phone calls and addressed questions from customers and healthcare providers
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
  • Counted and labeled prescriptions with correct items and quantities
  • Stocked, labeled, and inventoried medication to keep accurate records
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists
  • Performed a wide range of pharmacy operations with a solid commitment to accuracy, efficiency, and service quality
  • Entered and processed patients' prescriptions into the internal system
  • Maintained proper drug storage procedures, registries, and records for controlled drugs
  • Solved customer problems in-person or over the telephone by providing assistance with placing orders, navigating systems, and locating items
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
  • Counted, measured, and compounded medications following standard procedures
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.

Certified Nursing Assistant

Heritage Health
06.2003 - 09.2018
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes
  • Provided care to patients throughout their lifespan with consideration of aging processes, human development stages, and culture
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment
  • Transported patients between rooms and appointments or testing locations
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information
  • Facilitated personal hygiene management, feeding, and ambulation
  • Obtained client medical history, medication information, symptoms, and allergies.

Education

Associate in Arts and Technology -

Great Basin College
Elko, NV
12.2021

Skills

  • Data Entry and Maintenance
  • Staff Management
  • Event bartending
  • Flair Bartending Techniques
  • Company Guidelines
  • Medical Terminology
  • Medical Records
  • Office Administration
  • ICD-10
  • Patient Care
  • Event Planning
  • Recruiting
  • Quality Assurance
  • Sales
  • Customer service
  • Inventory Control

Certification

  • CNA
  • CPR & First Aid Certification
  • Pharmacy Technician License
  • Mixology Certification

Affiliations

  • Phi Theta Kappa

Timeline

Assistant General Manager

HOTWORX-Kingwood, TX
08.2022 - Current

Customer Care Specialist II

Millennial Services
04.2022 - 01.2024

Medical Office Administrative Assistant & Collections Specialist

Body By Mician
05.2020 - 07.2022

Bartender/Mixologist

Hard Rock Casino
03.2020 - 06.2022

Paraprofessional Aide

Horizon Charter School
01.2020 - 01.2021

Traveling Nursing Assistant

Accountable Healthcare-Florida
09.2018 - 08.2022

Pharmacy Technician

Sullivan Drugs
05.2016 - 09.2018

Hospitality Manager

MJS Hotel Capital, LC.
01.2016 - 11.2021

Certified Nursing Assistant

Heritage Health
06.2003 - 09.2018

Associate in Arts and Technology -

Great Basin College

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Tina Drake