Tina Dwyer
Safety Harbor,FL
Summary
Driven Manager with a track record of enhancing team performance and customer satisfaction at Casey's General Stores Inc. Excelled in conflict resolution and staff mentoring, boosting company morale and retention. Leveraged customer service excellence and POS system proficiency to surpass sales targets, demonstrating a keen ability to meet and exceed employer expectations with strategic focus and operational efficiency.
Overview
15
15
years of professional experience
Work History
Cashier/kitchen
QT
12.2019 - 06.2024
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Upsold additional products and services to increase revenue.
- Assisted customers with returns, refunds and resolving transaction issues.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Manager
Caseys General Stores Inc
06.2009 - 10.2019
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed detailed plans based on broad guidance and direction.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Launched quality assurance practices for each phase of development
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
Leavenworth Sr High School
Leavenworth, KS05.1983
Skills
- Customer Service
- Drawer balancing
- Payment Collection
- ID Verification
- POS Systems
- Customer Assistance
- Product restocking
- Returns processing
- Cash Handling
- Product Recommendations
- Inventory Control
- POS system operations
- Order Packaging
- Cash Drawer Balancing
- Refund handling
- Purchase assistance
- Refunds and exchanges
- Currency counting
- Product Knowledge
- Complex Problem-Solving
- Guest inquiries
- Staff Mentoring
- Organizational abilities
- Conflict Resolution
- Point-of-sale system operation
- Customer service excellence
- Merchandise Restocking
- Cash register systems
- Payment posting
- Identification checks
- Customer Relations
- Staff Training
- Reports and documents
- Proficient in Software
- Regulatory Compliance
- Report Preparation
- Inventory Management
- Cash handling expertise
- Point of Sale proficiency
- Time management skills
- Retail Merchandising
- Records Maintenance
- Sales expertise
- Cleaning and sanitizing
- Cash handling and management
- Daily Reporting
- Money Handling
- Expense Tracking
- Order Taking
- Order Verification
- Written and verbal communication
- Point of sale operation
- Issue Resolution
- Loss Prevention
Timeline
Cashier/kitchen
QT
12.2019 - 06.2024
Manager
Caseys General Stores Inc
06.2009 - 10.2019
Leavenworth Sr High School
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