Tina Edmonds
Warrenton,NC
Summary
Experienced with insurance verification processes, ensuring accurate and timely handling of patient information. Utilizes strong analytical skills to identify and resolve discrepancies, maintaining seamless operational flow. Knowledge of industry regulations and best practices, contributing to overall efficiency and reduced claim rejections.
Overview
15
15
years of professional experience
Work History
Medical Front Office Coordinator
Maria Parham Health
10.2014 - Current
- Maintained a well-organized front office environment, contributing to a positive patient experience.
- Coordinate patient referrals, registration, and scheduling
- Served as a liaison between patients, providers, and insurance companies to resolve billing issues or discrepancies.
- Scan medical documents and prepare charts
- Compile and record employee time in Kronos
- Insurance verification
- Collect copays and discuss benefits with patients
- Research and correct denied medical claims
- Facilitated communication between patients, families, medical professionals, support staff, insurance carriers using effective interpersonal skills.
- Order front office supplies
- Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
Scheduler/Patient Financial Counselor
Maria Parham Health
09.2009 - 09.2014
- Answered and managed incoming calls while recording accurate messages for distribution to office staff.
- Performed pre-registration procedures and verified medical insurance
- Assisted self pay patients with our financial assistance program
- Arranged payment plans according to hospital polices and procedures
- Cross-trained in other areas of the hospital such as oncology, inpatient/acute, and outpatient rehabilitation
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Verified patient insurance eligibility and entered patient information into system.
- Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.
- Answered incoming calls, scheduled appointments and filed medical records.
Education
Associate of Applied Science - Medical Office Administration
Vance Granville Community College
Henderson, NC01-2007
Skills
- Workflow Planning
- Medical Billing/Insurance Verification
- Customer Service Principles and Techniques
- Appointment Scheduling
- Account Reconciliation
- Proficient in Microsoft Office Suite
- Efficient problem-solving and troubleshooting skills
- Data Entry
- Staff Scheduling
- HIPAA compliance
- Office administration
Timeline
Medical Front Office Coordinator
Maria Parham Health
10.2014 - Current
Scheduler/Patient Financial Counselor
Maria Parham Health
09.2009 - 09.2014
Associate of Applied Science - Medical Office Administration
Vance Granville Community College
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