Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Edwards

Grand Haven,MI

Summary

Dynamic Accounting/Billing Specialist with a proven track record at Griffin Transportation, excelling in resolving billing discrepancies and enhancing customer satisfaction. Skilled in employee training and team management, I implemented cost-saving measures and improved billing efficiency, fostering a collaborative environment that led to increased earnings and streamlined processes.

Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven.

Detail-oriented and methodical billing specialist offering 9 years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Worked extensively on collections and found personal ways in which to collect on them while maintaining customer loyalty and company dedication.

Overview

20
20
years of professional experience

Work History

Accounting/billing Specialist

Griffin Transportation
02.2017 - Current
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Resolved billing variances to keep records up-to-date.
  • Worked with multiple departments to check proper billing information.
  • Strengthened teamwork by aiding in the resolution of intricate billing problems.
  • Worked alongside collections team to recover overdue payments from clients.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
  • Enhanced customer satisfaction with timely and accurate invoice generation.
  • Increased earnings by detecting and correcting discrepancies in billing.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.
  • Contributed to positive work environment by offering support and guidance to junior billing staff.
  • Implemented cost-saving measures by identifying and eliminating inefficiencies in billing process.
  • Enhanced efficiency of billing process by updating the billing system.
  • Facilitated the shift to electronic billing, cutting down on paper usage.
  • Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
  • Responded to customer concerns and questions on daily basis.
  • Collaborated with customers to resolve disputes.
  • Maintained accurate records of customer payments.
  • Monitored outstanding invoices and performed collections duties.
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.

Line Leader/production

RAMI
06.2005 - 05.2015
  • Supervised updating procedures for working documents such as shift reports and handovers.
  • Assisted in training new employees and implementing procedural changes.
  • Collaborated with manager on performance-related issues and employee performance reviews.
  • Trained new hires on company policies, safety procedures, equipment operation, and other essential tasks required for their role as Line Leader.
  • Reduced downtime through proactive equipment maintenance and timely troubleshooting of issues.
  • Managed conflict resolution among team members, maintaining a cohesive work environment conducive to productivity.
  • Monitored product quality to achieve superior quality reputation.
  • Boosted employee morale, recognizing individual achievements and fostering a positive work environment.
  • Ensured compliance with industry regulations by staying up-to-date on changes affecting our operations and modifying processes accordingly.
  • Maintained communication across key departments and senior leadership team.
  • Assessed processes and production lines for proper setup per instructions and procedures.
  • Collaborated with management to identify areas for improvement in the production process, resulting in cost savings and increased efficiency.
  • Coordinated staff, parts and process flow to minimize work in progress, eliminate shortages, and maximize productivity.
  • Safely operated TYPE OF EQUIPMENT to avoid accidents and mishaps.
  • Improved product quality with thorough inspections and adherence to established standards.
  • Tracked material orders and deliveries in accordance with company procedures.
  • Coordinated cross-training initiatives for staff members, increasing versatility and reducing skills gaps.
  • Followed daily production schedules for organized and on-time deliveries.
  • Managed conflict resolutions to encourage professional and positive relationships.
  • Collaborated with other departments to establish smooth operations and encourage teamwork.
  • Performed daily inspections and maintenance of equipment to manage wear and tear.
  • Assisted in troubleshooting assembly-related problems to identify discrepancies and avoid disruptions.

Education

General Education/psychology

Grand Valley State University
Allendale, MI

Skills

  • Employee training
  • Team management
  • Troubleshooting
  • Production scheduling

Timeline

Accounting/billing Specialist

Griffin Transportation
02.2017 - Current

Line Leader/production

RAMI
06.2005 - 05.2015

General Education/psychology

Grand Valley State University

Similar Profiles

CREATE PROFILE
Tina Edwards