Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
BusinessAnalyst
Tina Evans

Tina Evans

Boulder City,NV

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience

Work History

Energy Customer Support

Tesla
08.2020 - Current
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Handled 35+ chats per day to address customer inquiries and concerns

Sports Book Auditor

Station Casinos
02.2014 - 05.2020
  • Verify and gather reports in compliance with NV Gaming Control Board regulations
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
  • Reconciled mobile race and sports accounts
  • Job training certified

Room reservations specialist

Vegas.com
06.2013 - 01.2014
  • Assisted customers with making reservations and entered reservation details into computer system.
  • Handled 30+ calls per day to address customer inquiries and concerns
  • Identified issues, analyzed information and provided solutions to problems
  • Provided customers with information about availability and pricing.

Collector

Frontier Financial Group
01.2013 - 04.2013
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Used skip tracing and other techniques to locate debtors.

Skip Tracer

Portfolio Recovery Associates
08.2012 - 10.2012
  • Used online resources to locate people in effort to return property (vehicles) to lien holder
  • Assessed vehicle status as viable repossession, lien loss, or loss due to destruction
  • Used researched information to reach people by phone either directly or through relatives, neighbors, and or associates to set up voluntary or involuntary surrender vehicle

Customer Service & Merchandising Support Analyst

7-Eleven, Inc
02.2008 - 10.2010
  • Provided support for corporate and franchise stores by analyzing processed data and invoices from various vendors
  • Analyzed daily reports pertaining to inventory overages and shortages outside gross profit parameters
  • Advised stores and their field consultants of updated 7-Eleven guidelines and regulations to better streamline business procedures

Education

Associates of Arts Degree - General Studies

Community College of Southern Nevada
05.1997

Skills

  • Data Entry and Maintenance
  • Organizational Skills
  • Courteous with Strong Service Mindset
  • Reading Comprehension
  • Collaborative Team Player
  • Efficient and Detail-Oriented
  • Self-Motivated
  • Responsible
  • Flexible & Adaptable
  • Customer Service
  • MS Office

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Compiled inventory lists and worked with vendors for special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Supervised team of 10 staff members.

Timeline

Energy Customer Support

Tesla
08.2020 - Current

Sports Book Auditor

Station Casinos
02.2014 - 05.2020

Room reservations specialist

Vegas.com
06.2013 - 01.2014

Collector

Frontier Financial Group
01.2013 - 04.2013

Skip Tracer

Portfolio Recovery Associates
08.2012 - 10.2012

Customer Service & Merchandising Support Analyst

7-Eleven, Inc
02.2008 - 10.2010

Associates of Arts Degree - General Studies

Community College of Southern Nevada

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Tina Evans