Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Faille

Chesapeake,VA

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

13
13
years of professional experience

Work History

Medical Assistant

TidalHealth
Chesapeake, VA
01.2024 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.

Medical Assistant

ADA Dermatologist
Chesapeake
07.2023 - 01.2024
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Implemented patient education program on preventative care, enhancing community health awareness.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.

Patient Care Technician

St.Luke’s
03.2021 - 06.2023
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
  • Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
  • Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
  • Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
  • Maintained strict adherence to infection control protocols, minimizing risk of disease transmission within the clinical environment.
  • Served as a reliable resource for patients'' families, addressing questions or concerns with patience and understanding while maintaining patient confidentiality.
  • Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.

Practice Coordinator

St.Luke’s
01.2017 - 03.2021
  • Provided exceptional customer service through active listening techniques, empathic communication methods.
  • Maintained a clean, organized, and welcoming office environment for patients and staff members alike.
  • Streamlined inventory management processes to reduce waste and ensure availability of necessary supplies at all times.
  • Improved staff communication and collaboration with the implementation of a centralized information system.
  • Assisted physicians in developing treatment plans tailored to individual patient needs, resulting in higher success rates of recovery or symptom management.
  • Enhanced patient experience by streamlining appointment scheduling and follow-up procedures.
  • Managed the recruitment, hiring, and onboarding process for new team members to maintain optimal staffing levels at all times.
  • Oversaw billing processes, ensuring timely submission of claims and prompt payment from insurance providers.
  • Ensured compliance with HIPAA regulations by implementing strict privacy policies throughout the practice.
  • Implemented new electronic medical record system, resulting in more accurate documentation of patient care.
  • Reduced wait times for patients by efficiently managing daily clinic operations.
  • Increased patient satisfaction by addressing concerns promptly and professionally.
  • Ordered all office supplies and kept check on inventory levels.
  • Addressed and remedied all patient or team member issues.
  • Developed close working relationships with front office and back office staff.

Medical Assistant

The Vascular Group
08.2016 - 01.2017
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Prepared lab specimens for diagnostic evaluation.

Medical Assistant

Penn Medical
02.2012 - 08.2016
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Taught patients about medications, procedures, and care plan instructions.

Education

Associate Degree In Medical Assisting - Health Education

McCann School of Business And Technology
Hazleton, PA
12.2011

Skills

  • Friendly, positive attitude
  • Teamwork and collaborative
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Excellent communication
  • Computer skills
  • Organizational skill's
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication

Timeline

Medical Assistant

TidalHealth
01.2024 - Current

Medical Assistant

ADA Dermatologist
07.2023 - 01.2024

Patient Care Technician

St.Luke’s
03.2021 - 06.2023

Practice Coordinator

St.Luke’s
01.2017 - 03.2021

Medical Assistant

The Vascular Group
08.2016 - 01.2017

Medical Assistant

Penn Medical
02.2012 - 08.2016

Associate Degree In Medical Assisting - Health Education

McCann School of Business And Technology

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Tina Faille