Tina Falzone
Myrtle beach,SC
Summary
Proven hospitality professional with a track record of enhancing customer experiences at Starbucks through exceptional service and efficient team leadership. Skilled in cash handling and fostering team collaboration, consistently ensuring operational excellence. Demonstrated ability to improve sales and maintain high cleanliness standards, showcasing a strong work ethic and guest engagement expertise.
Overview
18
18
years of professional experience
Work History
Server
Dine and Design
10.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
White House Black Market
Chico's
04.2017 - 10.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
Barista Shift Supervisor
Starbucks
09.2006 - 06.2017
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
Education
High School Diploma -
Camden County Vocational School
Sicklerville, NJ06-1983
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Cleanliness standards
- Safe food handling
- Service prioritization
- Team collaboration
Timeline
Server
Dine and Design
10.2020 - Current
White House Black Market
Chico's
04.2017 - 10.2020
Barista Shift Supervisor
Starbucks
09.2006 - 06.2017
High School Diploma -
Camden County Vocational School
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