Tina Faust
Kerens,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Driving Instructor
Zoom Zoom Driving School
Hemet, CA
03.2011 - 05.2012
- Evaluated student performance and documented progress and goals.
- Developed curriculum to encourage student progress and advance performance level.
- Supported student drivers in hands-on road training.
- Verified proper use of safety restraints by vehicle occupants to comply with CA law.
- Designed routes and set practice skills to challenge student drivers and build behind-the-wheel confidence.
- Met needs of different students by adapting teaching materials and methods.
Receptionist
Murrieta Fire Department
Murrieta, CA
09.2001 - 02.2003
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Customer Service Supervisor
JA Majors Company
Los Angeles, CA
03.1996 - 08.1998
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Created customer support strategy to increase customer retention.
- Assisted with preparing information required for quotes and addressed potential service concerns.
- Recruited, hired, trained and supervised staff of 15 and implemented mentoring program that offered positive employee engagement
Customer Service Representative Foreign Accounts
JA Majors Company
Los Angeles, CA
04.1993 - 03.1996
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed orders and shipping for overseas accounts.
Inventory Control Specialist
JA Majors Company
Los Angeles, CA
11.1990 - 03.1993
- Audited and corrected discrepancies in inventory numbers.
- Checked prices and calculated totals for accurate invoice processing.
- Created production forecasts and plans based on sales forecasts, historical usage and product trends.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Performed monthly reconciliation of open purchasing orders.
- Collaborated with buyers for special events and seasonal promotions to maintain adequate product stock and drive sales.
Accounts Payable Clerk
JA Majors Company
Los Angeles, CA
02.1988 - 11.1990
- Prepared vendor invoices and processed incoming payments.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Maintained good working relationships with vendors and resolved disputes.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
Education
High School Diploma -
Nathaniel Narbonne Senior High School
Harbor City, CASkills
- Active Listening
- Complex Problem-Solving
- Instructional Strategies
- Office Management
- Work Prioritization
- Team Management
- Customer Complaint Resolution
- Correspondence and Office Documents
- Company Inventory Oversight
Additional Information
I am a hardworking and organized person. I have chosen to raise my children and now that they are grown, I am ready to return to the workplace.
In my time with my children I have ran a successful in home day care, volunteered at various school committees and events and was a Girl Scout leader.
Timeline
Driving Instructor
Zoom Zoom Driving School
03.2011 - 05.2012
Receptionist
Murrieta Fire Department
09.2001 - 02.2003
Customer Service Supervisor
JA Majors Company
03.1996 - 08.1998
Customer Service Representative Foreign Accounts
JA Majors Company
04.1993 - 03.1996
Inventory Control Specialist
JA Majors Company
11.1990 - 03.1993
Accounts Payable Clerk
JA Majors Company
02.1988 - 11.1990
High School Diploma -
Nathaniel Narbonne Senior High School
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