Tina Figueroa

• Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
• Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
• Qualified leads-built relationships and executed sales strategies to drive new business.
• Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
• Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
• Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
• Negotiated contracts successfully, securing favorable terms for both the company and clients.
• Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
• Streamlined account management processes for increased efficiency and improved client retention rates.
• Assisted in the onboarding process for new clients, ensuring a smooth transition into the company''s roster of accounts.
• Strengthened customer relationships with proactive and collaborative approach to managing needs.
• Met with customers to discuss, tailor solutions and close deals.
• Negotiated prices, terms of sales and service agreements.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

1. Compliance Reports for Managers & Account Executives
Objective: Ensure adherence to company policies and regulatory requirements.

Actions: Created detailed compliance reports for managers to monitor adherence to standards. Developed specialized reports for Account Executives to support their territory management.
2 SOP Assistance for Onboarding Customers and Peak Planning
Objective: Streamline onboarding processes and prepare for peak operational periods.

Actions: Assisted in drafting and implementing Standard Operating Procedures (SOPs) for new customer onboarding, ensuring a smooth and efficient process. Contributed to peak planning by integrating compliance aspects into SOPs, addressing potential challenges during high-demand periods.

3.Excel Pivot Table Reports for Territory Segmentation
Objective: Provide data-driven insights for effective territory management.
Actions: Created and managed pivot table reports in Excel for Account Executives. Analyzed and segmented territory data to help Account Executives understand market distribution and focus efforts effectively.