Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Finch

Meriden,CT

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

15
15
years of professional experience

Work History

Store Manager

Burlington
07.2020 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly. Maintaining a staff of 100+

Store Manager in Training

Marshalls/Homegoods
02.2012 - 07.2020
  • Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
  • Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
  • Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
  • Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
  • Implemented loss prevention measures, reducing shrinkage rates and protecting company assets.
  • Coordinated special events such as in-store promotions or community outreach programs to increase visibility within the local market area.
  • Led weekly staff meetings to discuss operational updates, address concerns or challenges, and celebrate team successes.
  • Regularly analyzed sales data to identify areas of opportunity for improvement in product offerings or operational efficiency adjustments.
  • Assisted in the recruitment, hiring, and onboarding of new employees to build a strong, cohesive team prepared to excel at store objectives.
  • Enhanced staff productivity by providing thorough training, clear expectations, and consistent performance feedback.
  • Managed store financials, including budgeting, expense tracking, and accurate reporting to ensure profitability and sustainable growth.
  • Managed payroll processing accuracy while adhering to budget constraints, maintaining appropriate staffing levels based on business needs. While maintaining a staff of 200+

Store Manager

Ocean State Job Lot
01.2009 - 02.2012
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Education

High School Diploma -

Mid-State College
Auburn, ME
06.1993

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Training and mentoring
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory Management
  • Recruitment and hiring
  • Team motivation
  • Maximizing profitability

Timeline

Store Manager

Burlington
07.2020 - Current

Store Manager in Training

Marshalls/Homegoods
02.2012 - 07.2020

Store Manager

Ocean State Job Lot
01.2009 - 02.2012

High School Diploma -

Mid-State College
Tina Finch