Tina Fisher
Fairbanks,USA
Summary
Operations Assistant experienced in dispatch coordination and customer service. Enhanced operational efficiency through data analysis and reporting while fostering collaborative environments. Delivered high customer satisfaction by managing clerical needs, planning events, overseeing purchasing, and producing detailed reports.
Overview
24
24
years of professional experience
Work History
Operations Assistant
Qavvik Air
Fairbanks, Alaska
12.2025 - Current
- Streamlined documentation processes and maintained accurate records for operational procedures.
- Organized documentation and maintained records for operational procedures.
- Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
- Assisted Operations Manager by preparing comprehensive reports, documents, and presentations.
Dispatcher
Qavvik Air
Fairbanks, Alaska
05.2024 - 12.2025
- Utilized dispatch software to track aircraft locations and status updates.
- Communicated with pilots and ground crew to ensure operational efficiency.
- Resolved customer complaints regarding service issues or delays, enhancing customer satisfaction.
- Received and dispatched calls for emergency services.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Ensured compliance with safety regulations and company policies.
- Trained new dispatch staff on processes, systems, and company policies effectively.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Developed and implemented strategies to streamline dispatch processes and reduce response times.
- Supervised team members during peak periods to maintain workflow standards.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
Maintenance Records/ Parts
Maritime Helicopters
Fairbanks, Alaska
07.2023 - 05.2024
- Collaborated with cross-functional teams to achieve project objectives.
- Supported colleagues with guidance to foster a collaborative work environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Teachers Aid
Ladd Elementary
Fairbanks, USA
07.2018 - 05.2023
- Supported individual learning for students in their learning disability circles.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Facilitated small group instruction to reinforce learning objectives.
- Assisted teachers in daily classroom activities and lesson preparations.
- Monitored student behavior and implemented positive reinforcement techniques to encourage engagement.
- Maintained a safe and welcoming classroom environment for all students..
Ticket Agent
Warbelow’s Air Ventures
USA
10.2002 - 04.2006
- Performed various administrative tasks
- Coordinated flight reservations efficiently
- Boarding and receiving flights
- Boarded and received flights, contributing to efficient and organized passenger flow
- Trained new ticket agents, improving onboarding process and team readiness
- Managed cash register operations
- Multiple duties
Education
GED -
North Pole HighSchool
North Pole, AK03-2000
Skills
- Operational efficiency
- Administrative support
- Reporting and documentation
- Data analysis
- POS software
- Operational software
- G Suite
- Spreadsheets
- Presentation software
- Multiple POS software
- Windows Operating systems
- Critical thinking
- Staff onboarding
- Time management
- Problem solving
- Effective communication
- Document management
- Logistics coordination
- Analytical skills
- Inventory management
Timeline
Operations Assistant
Qavvik Air
12.2025 - Current
Dispatcher
Qavvik Air
05.2024 - 12.2025
Maintenance Records/ Parts
Maritime Helicopters
07.2023 - 05.2024
Teachers Aid
Ladd Elementary
07.2018 - 05.2023
Ticket Agent
Warbelow’s Air Ventures
10.2002 - 04.2006
GED -
North Pole HighSchool