Tina Fitzpatrick
Warner Robins,GA
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Recreation Attendant
Beale Lanes Bowling Center
Wheatland, CA
10.2019 - 06.2020
- Greeted customers and provided excellent customer service.
- Assisted customers with questions about bowling lane availability, pricing, and services offered at the center.
- Answered incoming calls in a professional manner and addressed customer inquiries.
- Provided information about bowling leagues, tournaments, and special events hosted by the center.
- Resolved customer complaints promptly and professionally.
- Processed payments for league membership fees, shoe rentals, food orders, and other items purchased at the bowling center.
- Maintained cleanliness of the facilities including wiping down lanes, mopping floors, restocking supplies such as paper towels or cups.
- Organized bowling equipment such as balls and shoes according to size and weight requirements.
- Operated cash registers accurately to process transactions using proper cash handling procedures.
- Performed light maintenance tasks such as changing pinsetter strings or replacing worn parts on machines.
- Verified accuracy of billing statements before sending them out to customers.
- Inspected all equipment periodically to ensure it is in working order.
- Communicated effectively with team members to ensure smooth operations of the bowling center.
- Enforced safety protocols while assisting customers with shoe rental or ball selection.
- Promoted upcoming events at the center through flyers or social media posts.
- Created weekly reports on sales activities for management review.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
- Greeted customers and provided assistance with bowling shoes and ball selection.
- Provided lane assignments, maintained lane conditions, and reset pins after each frame.
- Handled cash transactions accurately and efficiently.
- Maintained an organized work area, cleaned lanes, and sanitized equipment as needed.
- Kept track of customer scores on electronic scoreboards and monitors.
- Performed maintenance tasks such as oiling lanes, replacing light bulbs, and repairing broken parts when necessary.
- Answered phones, responded to emails, and managed online reservations system effectively.
- Provided excellent customer service by addressing complaints promptly.
- Generated reports related to sales performance.
- Updated records regarding customer visits using POS systems.
- Enforced rules related to age restrictions during specific hours of operation.
- Monitored safety regulations within the facility to ensure compliance.
Support Manager
Walmart
Havelock, NC
09.2008 - 02.2015
- Provided administrative support to management staff, including responding to customer inquiries and preparing reports.
- Developed project plans by coordinating tasks among various departments.
- Monitored progress on projects and identified potential issues or delays before they occurred.
- Coordinated office activities such as ordering supplies, managing mail distribution, scheduling repairs.
- Answered phone calls from vendors regarding orders or other inquiries.
- Prepared documents for external auditing processes as needed.
- Tracked inventory levels and placed orders when necessary to maintain adequate stock levels.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Evaluated employee job performance and motivated staff to improve productivity.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Ensured compliance with all safety regulations in the workplace.
- Conducted regular performance reviews to monitor progress of individual employees.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Handled shift overstock, restocking and inventory control.
- Worked closely with sales associates to complete tasks.
- Followed safety protocols and company processes and procedures.
- Performed opening and closing duties as part of management team and handled cash management.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Balanced workloads to meet targets without overtaxing employees.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Housekeeper
BOQ
Havelock, NC
04.2006 - 06.2007
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Emptied trash receptacles throughout the property.
- Scrubbed kitchen appliances, countertops and fixtures.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Responded to requests from guests regarding housekeeping needs.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported any maintenance issues or damage to supervisors immediately.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Followed safety procedures when handling hazardous materials.
- Observed proper use of chemicals when cleaning various surfaces.
- Disinfected telephones, light switches and other frequently touched objects.
- Ensured that all health standards were met during cleaning operations.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained and organized cleaning supplies stock.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Returned rooms to occupant-ready status to satisfy future guests.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Communicated with customers about requests for additional supplies or cleaning services.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Communicated with maintenance team on damages to repair.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Swept and damp-mopped private stairways and hallways.
- Sorted and counted linens and organized in storage areas.
- Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Reported damage or theft of hotel property to management.
Education
High School Diploma -
Havelock High School
Havelock, NC06-2007
Some College (No Degree) -
Carteret Community College
Morehead City, NCSkills
- Customer Service
- Reliability
- Excellent Communication
- Customer Assistance
- Professionalism
- Multitasking
- Customer service expertise
- Cleaning procedures
- Phone Etiquette
- Strong Work Ethic
- Written Communication
- Problem-solving abilities
Affiliations
- currently a stay at home mom who juggles cleanliness of home all the while making sure everyone gets to their appointments, school, fed, bathed and gets to bed all in a timely manner.
- assures son gets to his bowling leagues and tournaments on time.
Accomplishments
- received Employee of the Month at walmart 2 different occasions.
- received several promotions while working at walmart.
Timeline
Recreation Attendant
Beale Lanes Bowling Center
10.2019 - 06.2020
Support Manager
Walmart
09.2008 - 02.2015
Housekeeper
BOQ
04.2006 - 06.2007
High School Diploma -
Havelock High School
Some College (No Degree) -
Carteret Community College
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