TINA FLEMING
Georgetown,Colorado
Summary
Mine tour specialist with extensive experience in customer service, safety procedures, and protocol compliance. Managed daily operations and trained staff on guest-facing responsibilities and safe tour delivery. Demonstrated ability to operate underground and surface mining equipment while maintaining safety standards under changing conditions. I am eager to contribute to a dynamic team and support organizational goals. Proactive and versatile professional with a dedication to quickly adapting to new challenges. I have strong problem-solving abilities and focused on supporting team success and achieving positive results.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Miner
Black Fox Mining
Nederland, Colorado
11.2025 - 04.2026
- Supported daily ore mining at Black Fox Mining site to meet production plans.
- Loaded and moved ore using haulage equipment and trucks.
- Supported blasting crews with drill setup and material handling to ensure efficient operations.
- Monitored ground conditions and reported hazards to shift supervisors.
- Checked equipment before shifts to support safe underground work.
- Maintained mining equipment such as drills, conveyors, and pumps.
- Performed regular maintenance on mining equipment.
- Serviced equipment and repaired or replaced parts.
- Helped maintenance teams with basic repairs and equipment checks.
- Completed pre-shift inspections of all production equipment.
- Monitored air quality in mine shafts, identifying hazardous gases and dust particles to maintain safety standards.
- Inspected mine sites for safety compliance and hazardous conditions.
- Compiled daily production activity reports for management review.
- Placed blocks and scotches to prevent shifting and movement.
- Operated bottom doors to efficiently dump contents from cars. bottom doors of cars to dump contents.
- Directed fellow workers to move stakes, blocks, anchors, cables, or materials.
- Assessed potential risks tied to mining operations and developed mitigation plans.
- Installed blasting systems in line with applicable regulations.
- Inspected equipment regularly to identify potential issues or malfunctions.
- Worked with miners and safety experts to develop and update safety protocols.
- Followed proper safety procedures at all times during mining work.
- Maintained situational awareness of markings and signals to ensure safe equipment operation. of markings, grade stakes, and hand signals while operating equipment.
- Cleaned, sanitized, and maintained equipment, tracks, walkways, and conveyor decking to keep work area safe.
- Maintained situational awareness of markings and signals to ensure safe equipment operation. of markings, grade stakes, and hand signals while operating equipment.
- Cleaned, sanitized, and maintained equipment, tracks, walkways, and conveyor decking to keep work area safe.
Mine Tour Specialist
Georgetown Loop Railroad/Historic Rail Adventures
Georgetown, CO
04.2015 - 11.2025
- Helped coordinate historic rail adventure itineraries and passenger service communications.
- Answered guest inquiries with clear, friendly service and trip details.
- Monitored safety procedures during scenic rail tours and station operations.
- Helped train crew with departure timing, boarding, and platform coordination.
- Prepared trip materials, schedules, and customer notices for excursion days.
- Tracked service issues and maintained operational logs for rail management.
- Worked with staff to support smooth historic rail adventure experiences.
- Engaged in ongoing training initiatives to meet regulatory requirements.
- Worked with other departments to support efficient workflow processes.
- Provided technical support to customers resolving complex issues.
- Developed strategies to enhance customer satisfaction.
- Prepared reports to track performance metrics for team members.
- Created training materials for new hires on company procedures and policies.
- Researched and analyzed customer feedback to identify improvement areas.
- Developed and applied specialized procedures for customer service operations.
- Kept accurate records of customer interactions and feedback.
- Implemented process improvements to increase efficiency and reduce costs.
- Analyzed customer needs and recommended appropriate products or services.
- Maintained positive working relationships with fellow staff and management.
- Identified customer needs quickly and efficiently.
- Set specific project goals to measure progress and evaluate end results.
- Used document management system to organize company files and keep data current and accessible.
- Created plans to propose solutions for efficiency, cost, and profit issues.
- Identified improvement areas to help decision-makers focus needed changes.
- Evaluated department needs and delegated tasks to improve overall production.
- Reviewed company operations for compliance with safety standards.
- Worked closely with human resources to support employee management and organizational planning.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Determined consumer needs to provide products and services appealing to larger market.
- Audited company legal documents to verify compliant policies and procedures.
Education
Graduate Certificate - Management
Pryor
Denver, CO01-2017
High School Diploma -
Northglenn Senior High School
Northglenn, CO06-1990
Skills
- Underground mining techniques
- Blast setup and explosives handling
- Mine and worksite safety
- Hazard assessment and recognition
- Compliance auditing
- Equipment inspection and maintenance
- Production reporting and data management
- Report generation
- Risk management strategies
- Environmental compliance awareness
- Drilling techniques and machinery operation
- Excavation planning and ground control
- Ventilation management
- Ore transportation methods
- Tunnel excavation expertise
- Gas detection and monitoring
- Team coordination and collaboration
- Clear communication skills
- Situational awareness and attention to detail
- Problem solving and rapid adaptation
- OSHA requirements knowledge
- Record keeping practices
Certification
- 40 hour Underground Mine Training 2026
- Heavy Equipment Training 2026
- AED and First Aid Training 2025
- Management Training 2017
Affiliations
- Volunteer for Gold Prospecting Events
- Volunteer at Susan G Komen Cancer Events
- Lifetime Member of Gold Prospectors of America and former 5yr President
Timeline
Miner
Black Fox Mining
11.2025 - 04.2026
Mine Tour Specialist
Georgetown Loop Railroad/Historic Rail Adventures
04.2015 - 11.2025
Graduate Certificate - Management
Pryor
High School Diploma -
Northglenn Senior High School