Tina Floersch
Minneapolis,MN
Summary
Experienced Front End Manager offering over 10 years in exceptional customer service. Compassionate leader and complex problem solver dedicated to continuous improvement. Positive and upbeat with strong relationship-building abilities.
Overview
10
10
years of professional experience
Work History
Front End Manager
Lunds & Byerlys
08.2020 - Current
- Daily reconciliation of cash drawers, preparing bank deposits, maintaining inventory levels in cash office safe. (audits, over/short reporting)
- Reviewing sales data and creating financial reports to share with corporate and department heads. (breakdown of current year vs. last year and projected expectations over five departments)
- Recruiting, interviewing and hiring employees and implementing a mentoring program to promote a positive experience. (ApplicantPro, HireRight, and our CARES team practices)
- Preparing weekly work schedules for 52 employees according to skill sets and coverage needs and in compliance with current labor laws. (FT, PT modified, PT and minors across four designated areas)
- Providing excellent customer service in all interactions, modeling desired behaviors and fostering a culture of continuous improvement. (leading not managing, succession planning)
- Overseeing employee performance, utilizing store analytics to identify areas of improvement, increasing efficiency to maintaining productivity targets. (scan rates, VOC reports)
- Boosting employee morale and reducing turnover by cultivating a positive work environment and providing regular feedback and recognition. (CARES team, celebration shout-outs)
- Identify issues and determine solutions to continually enhance work environment as well as store operations. (weekly check-ins, documentation of issues, coaching, GROW)
Operations Supervisor
Lunds & Byerlys
01.2015 - 08.2020
Cashier/Customer Service Counter
Lunds & Byerlys
10.2014 - 01.2015
Education
Associate of Arts -
University of Minnesota - Twin Cities
Minneapolis, MN05.1992
Skills
- Strategic Planning
- Performance Improvements
- Financial Reporting
- Training and Mentoring
- Schedule Management
- Compliance Enforcement
- Team Building
- Conflict Management
- Problem Solving
Timeline
Front End Manager
Lunds & Byerlys
08.2020 - Current
Operations Supervisor
Lunds & Byerlys
01.2015 - 08.2020
Cashier/Customer Service Counter
Lunds & Byerlys
10.2014 - 01.2015
Associate of Arts -
University of Minnesota - Twin Cities
Similar Profiles
Ava ShepherdAva Shepherd
Cashier at Lunds & ByerlysCashier at Lunds & Byerlys
Adam CasperAdam Casper
Cashier at Lunds & ByerlysCashier at Lunds & Byerlys
Brie MoellerBrie Moeller
Produce Clerk, Online Shopper at Lunds & ByerlysProduce Clerk, Online Shopper at Lunds & Byerlys