Tina Frazier
Nashville,Tennessee
Summary
At Sprouts Farmers Market Inc., I spearheaded store operations, enhancing customer satisfaction and team performance through expert problem-solving and robust customer service. My leadership boosted sales and fostered a collaborative environment, evidenced by the successful implementation of a loyalty program and the mentoring of staff to peak productivity levels.
Overview
7
7
years of professional experience
Work History
Store Manager
Sprouts Farmers Market Inc.
04.2017 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
Education
Bachelor of Science - Business Administration And Management
Regis University
Denver, COSkills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
Timeline
Store Manager
Sprouts Farmers Market Inc.
04.2017 - Current
Bachelor of Science - Business Administration And Management
Regis University
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