Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Fritts

Lakeland

Summary

Highly skilled in District and Operations Management with robust experience in overseeing daily operations, improving efficiencies, and increasing profitability. Possess strong leadership capabilities, keen business acumen and deep understanding of strategic planning and execution. Demonstrated track record in implementing operational improvements to drive productivity and cost reduction. Acted as a catalyst for positive change within previous roles, significantly enhancing overall performance while keeping excellent customer service at the forefront.

Overview

7
7
years of professional experience
2
2
years of post-secondary education

Work History

General Manager

U-Haul International
Lake Wales
08.2018 - Current
  • Manage all aspects of daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
  • Structured HR consulting services to support teams during organizational developments and changes.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Analyzed customer feedback to identify service gaps and implement corrective actions.
  • Developed budgets and financial forecasts to guide operational planning decisions.
  • Fostered a positive workplace culture through effective communication and team-building activities.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Guided management and supervisory staff to promote smooth operations.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Collaborated and directed activities of businesses or departments concerning production, pricing and sales.

Field Manager

U-Haul International
Lake Wales
08.2018 - Current
  • Led district operations to ensure compliance with company policies and procedures.
  • Managed team performance through training and development initiatives.
  • Analyzed market trends to identify growth opportunities within the district.
  • Coordinated inventory management to optimize stock levels across locations.
  • Implemented operational strategies to enhance customer satisfaction and service quality.
  • Collaborated with cross-functional teams to streamline processes and improve efficiency.
  • Oversaw budgeting and financial management for district operations.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Managed all personnel matters within the district, including recruitment, hiring, performance reviews, and disciplinary actions.
  • Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
  • Developed strategic plans for increasing sales, reducing costs, and improving operational efficiency.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Ensured that all stores met their monthly targets by providing guidance and support as needed.
  • Developed and significantly grew the assigned territory using strong engagement and marketing skills.

Education

Associate of Applied Science - Business Administration And Management

Everest College, US
04.2004 - 06.2006

Skills

  • Inventory control
  • Operations management
  • Customer relationship management
  • Compliance oversight
  • New business development
  • Verbal and written communication
  • Leadership building top talent, recruiting, hiring, and retention
  • Change implementation
  • Budgeting Analysis and cost control
  • Risk mitigation and Profit and loss management
  • Staff training and development
  • Market analysis
  • Purchasing and planning
  • Business acumen
  • Critical thinking skills

Timeline

General Manager

U-Haul International
08.2018 - Current

Field Manager

U-Haul International
08.2018 - Current

Associate of Applied Science - Business Administration And Management

Everest College, US
04.2004 - 06.2006

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