Tina Gale
Nampa,ID
Summary
At St. Luke's Regional Medical Center, as a Patient Access Specialist 3, mastering customer service and registration management. Demonstrated professionalism and empathy, ensuring seamless patient care coordination and effective communication. Trained new staff, enhancing team efficiency and patient satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
St. Luke's Regional Medical Center
08.2021 - Current
- Applied HIPAA guidelines and hospital policies while handling patient information.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Communicated financial obligations to patients and collected fees at time of service.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Received patient inquires or complaints and directed to appropriate medical staff members.
- Collaborated with clinical staff to ensure seamless coordination of care for patients.
- Facilitated communication between patients and various departments and staff.
- Contributed to positive work environment through effective teamwork and communication with colleagues.
- Trained new staff on hospital processes and procedures.
- Facilitated orientation process of new staff.
- Demonstrate proper procedures and techniques.
- Encourage independent learning.
- Greeted patients and their guests.
- Provided directions for procedure check in locations, clinics, and meeting rooms within facility.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Information Specialist
St Lukes Regional Medical Center
08.2020 - 08.2021
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved patient problems and complaints.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy patient.
- Confirmed appointment locations to direct patients efficiently.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Realtor
Team Realty
12.2017 - 06.2021
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Ensured compliance with federal/state laws regulating real estate transactions.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
Education
High School Diploma -
Kuna High School
Kuna, IDSkills
- Customer Service
- Professionalism and Ethics
- Calm and Effective Under Pressure
- Providing Information and Resources
- Registration management
- Communicating to Patients and Families
- Caring and Empathetic
- Registration and Admissions
Certification
- Licensed Realtor - August 2010 - June 2021
Timeline
Patient Access Specialist
St. Luke's Regional Medical Center
08.2021 - Current
Information Specialist
St Lukes Regional Medical Center
08.2020 - 08.2021
Realtor
Team Realty
12.2017 - 06.2021
High School Diploma -
Kuna High School
- Licensed Realtor - August 2010 - June 2021
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