Tina Garland
Lawrenceburg,TN
Summary
Dynamic operations professional with a proven track record at FedEx, excelling in operational excellence and customer relations. Skilled in enhancing efficiency and managing teams, I effectively resolved issues and improved processes. Known for attention to detail and reliability, I consistently deliver exceptional service while maintaining compliance and optimizing inventory management.
Overview
2026
2026
years of professional experience
Work History
Sr. Operations Admin
FedEx
10.2021 - Current
- Manage the daily operations of a FedEx Ground facility, ensuring that all processes are completed in an efficient and timely manner
- Monitor and manage staff performance to ensure compliance with company policies and procedures
- Ensure accuracy of data entry into the system for tracking packages and shipments
- Oversee the loading and unloading of trucks, verifying package counts and weights
- Coordinate with other departments to ensure smooth flow of operations
- Develop and implement strategies to improve operational efficiency
- Manage customer service inquiries and complaints
- Maintain accurate records of inventory levels and order supplies as needed
- Monitor safety protocols and enforce safe working practices
- Train new employees on proper operating procedures
- Prepare reports and analyze data to identify areas of improvement
- Liaise with external vendors and suppliers to ensure quality of services
Store Clerk
Natchez Trace Wilderness Preserve
2018 - 2019
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Performed inventory control, such as counting, and stocking merchandise.
- Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
Restaurant Manager
Dawn's Family Deli
01.2004 - 08.2016
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Education
Certificate - Business Management
Penn Foster
Online01-2025
Certificate in Cosmetology - Cosmetology
Tn Career Institute
Columbia, TN11-2009
Skills
- Operational excellence
- Warehouse operations
- Customer relations
- Management
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
Timeline
Sr. Operations Admin
FedEx
10.2021 - Current
Restaurant Manager
Dawn's Family Deli
01.2004 - 08.2016
Store Clerk
Natchez Trace Wilderness Preserve
2018 - 2019
Certificate - Business Management
Penn Foster
Certificate in Cosmetology - Cosmetology
Tn Career Institute
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