Tina Garrett
Memphis,TN
Summary
Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Overview
21
21
years of professional experience
Work History
Accounting Specialist
Orion Federal Credit Union
01.2024 - Current
- Input financial data and produced reports
- Processed documents such as invoices and employee reimbursements.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Handled day-to-day accounting processes to drive financial accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Managed and responded to correspondence and inquiries from customers and vendors
Consumer Loan Processor Team Lead
Orion Federal Credit Union
01.2021 - 01.2024
- Process loan packets from dealerships to verify all documents and/or conditions are in loan packet and review for completeness and accuracy.
- Hold trainings and meetings about changes to the indirect and direct programs.
- Manage daily schedule of duties for processors.
- Assists with troubleshooting and testing of new and existing products.
- Managed a high volume of loan applications, prioritizing tasks efficiently to meet deadlines consistently.
Operation Risk Analyst
Orion Federal Credit Union
05.2019 - 01.2021
- Performed quality control audits on loans and share products to ensure they adhered to established policies and procedures.
- Responsible for compiling quality control audits findings and presenting them to management weekly.
- Facilitated biannual branch internal audits to ensure branches were operating according to established policies and procedures. Held exit meetings to present internal audit findings to management.
- Collaborated with other teams for comprehensive approach to risk management.
- The Operational Risk department dissolved 7/20/202 and I returned to Account Services Department until 1/2021.
Account Service Rep II
Orion Federal Credit Union
09.2014 - 05.2019
- Handled account research requests.
- Audit and approved forms submitted by the retail branches and other departments.
- Monitor and audit loan files.
- Review and monitored various department reports(dormant accounts, accounts closed, etc.)
- Process member payments, loan corrections, and reimbursement requests.
Closing Assistant
Lakecrest Relocation Services
10.2003 - 04.2014
- Set up and completed loan submission packages.
- Increased customer satisfaction with timely responses to inquiries and loan processes.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Reviewed and validated details of loan applications and closing documentation.
Education
Business Administration
Shelby State Community College
Memphis, TNHigh School Diploma -
Whitehaven High School
Memphis, TN05.1981
Skills
- Banking Industry Awareness
- Teamwork and Collaboration
- Decision Making
- Data Entry Accuracy
- Loan Closing
- Customer Service
- Loan Servicing
Timeline
Accounting Specialist
Orion Federal Credit Union
01.2024 - Current
Consumer Loan Processor Team Lead
Orion Federal Credit Union
01.2021 - 01.2024
Operation Risk Analyst
Orion Federal Credit Union
05.2019 - 01.2021
Account Service Rep II
Orion Federal Credit Union
09.2014 - 05.2019
Closing Assistant
Lakecrest Relocation Services
10.2003 - 04.2014
Business Administration
Shelby State Community College
High School Diploma -
Whitehaven High School
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