Tina Gauci

• Acted as primary contact for client accounts, facilitating smooth onboarding and ongoing support.
• Resolved payroll, tax, and product-related issues through effective client communication.
• Collaborated with internal teams to manage escalations and troubleshoot system access.
• Educated clients on ADP systems and features to enhance value and satisfaction.
• Managed multiple accounts simultaneously while meeting deadlines.
• Utilized problem-solving skills when dealing with difficult customers.
• Developed and maintained relationships with key accounts to ensure customer satisfaction.
• Coordinated with internal teams to ensure timely delivery of products and services to clients.

• Streamlined onboarding processes through background checks, paperwork management, and orientation scheduling for new hires.
• Maintained employee records, ensuring accuracy and confidentiality of all documents.
• Regularly updated HR databases to reflect employee information, changes in benefits, and other details.
• Managed all human resource documentation, including new hire letters, employee contracts, and corporate policies and procedures.
• Maintained accurate employee records to comply with company policies and legal regulations.
• Assisted HR team in addressing employee relations issues and enhancing internal communications.
• Managed departmental calendar scheduling and emails while ensuring confidentiality and discretion.
• Handled administrative duties related to benefits management, attendance tracking, and file audits.

Delivered exceptional customer service to enhance guest dining experiences.

• Demonstrated strong multitasking skills in high-pressure restaurant environments.
• Collaborated with kitchen staff and management to ensure efficient operations.
• Maintained comprehensive knowledge of menu items and specials for personalized recommendations.
• Resolved customer inquiries and complaints promptly to uphold satisfaction and loyalty.