Summary
Overview
Work History
Skills
Timeline
Generic

Tina Geddis

Raleigh,NC

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

12
12
years of professional experience

Work History

Customer Success Advocate

Lumen Technologies
08.2022 - 06.2024
  • Created customized training materials to educate clients on product functionality, increasing adoption rates among users.
  • Increased customer lifetime value through strategic account management and regular check-ins to ensure satisfaction levels remained high.
  • Managed a portfolio of high-value accounts, maintaining strong relationships and consistently exceeding targets for renewals.
  • Served as an advocate for clients within the organization, ensuring their needs were heard and addressed by relevant departments.
  • Boosted client retention through proactive communication, addressing potential concerns before they escalated.

Inbound Sales Supervisor

Charter Communications, Spectrum
10.2021 - 08.2022
  • Created an organized system for tracking leads and follow-ups within the CRM software to ensure no opportunities were missed.
  • Enhanced employee productivity by conducting regular training sessions on product knowledge, communication skills, and closing techniques.
  • Streamlined the sales process with thorough analysis of customer needs, resulting in shorter call times and increased conversions.
  • Implemented performance-based incentives for the sales team, leading to higher motivation levels and improved overall results.

Direct Sales Supervisor

Suddenlink Communications
05.2019 - 10.2021
  • Supervises and coordinates the daily activities of several sales representatives engaged in promoting and selling a variety of Suddenlink core residential product, including Cable TV, Internet, and Voice
  • Provide new hires, as well as existing employees training, coaching, and development in a fast-paced, quota-driven sales environment
  • Closely monitor each rep’s Monthly Reoccurring Revenue, Average Revenue Per Sale, and Bundle Sell-In Statistics
  • Recommends changes to current sales techniques or procedures based on team performance and new selling techniques
  • Facilitate morning team huddles.
  • Ensured compliance with company policies and industry regulations through continuous monitoring of sales activities and regular reporting to senior management.

Inbound Sales Representative

Suddenlink Communications
01.2018 - 05.2019
  • Exceeded targeted sales by 45%
  • Educated new customers of Suddenlink’s newest products and services
  • Collaborated with colleagues to exchange selling strategies and marketing information
  • Mentor and train new sales representatives
  • Planed and organized routes within territory to maximize efficiency and time in the field.

Sales Representative

CenturyLink Communications
11.2016 - 12.2017
  • Answered customers’ questions regarding products, prices and functions
  • Built rapport with customers
  • Emphasized products features based on analysis of customers’ need
  • Used assertive closing techniques to overcome customer objections.

Inbound Sales Representative

Suddenlink Communications
04.2012 - 11.2016
  • Exceeded targeted sales by 45%
  • Educated new customers of Suddenlink’s newest products and services
  • Collaborated with colleagues to exchange selling strategies and marketing information
  • Mentor and train new sales representatives
  • Planed and organized routes within territory to maximize efficiency and time in the field.

Skills

  • Excellent oral and written communication
  • Organized, diligent, and tenacious
  • Sales Presentations
  • Sales strategy development
  • Territory Management
  • Technical aptitude
  • Staffing and scheduling
  • Staff Management
  • Operations Management
  • Complaint resolution
  • Product and Service Sales
  • Sales tactics
  • Performance Evaluation
  • Sales Support
  • Negotiation
  • Employee Coaching
  • Marketing
  • Sales pipeline development
  • Lead Generation

Timeline

Customer Success Advocate

Lumen Technologies
08.2022 - 06.2024

Inbound Sales Supervisor

Charter Communications, Spectrum
10.2021 - 08.2022

Direct Sales Supervisor

Suddenlink Communications
05.2019 - 10.2021

Inbound Sales Representative

Suddenlink Communications
01.2018 - 05.2019

Sales Representative

CenturyLink Communications
11.2016 - 12.2017

Inbound Sales Representative

Suddenlink Communications
04.2012 - 11.2016

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Tina Geddis