Tina Gehrt
Camp Grove,IL
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at High Voltage Tap House. Skilled in inventory management and employee coaching, I excel in creating positive work environments and fostering team collaboration. Achieved significant waste reduction and improved service standards, demonstrating strong problem-solving and interpersonal abilities.
Overview
11
11
years of professional experience
Work History
Bartender Shift Manager
High Voltage Tap House
Princeville, IL
03.2023 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Set up bar for operation, obtained cash bank, and stocked service bar.
Certified Nursing Assistant
Private Home Care
Princeville Illinois , Wyoming Illinois ,
02.2015 - 04.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Maintained clean and safe environment, reducing risk of infections and promoting health.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Increased patient engagement by organizing recreational and therapeutic activities.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Manager of Gas Station
American Liquor and Food Store
Princeville, IL
02.2014 - 07.2017
- Monitored fuel inventory levels closely, placing timely orders to prevent shortages or overstock situations impacting profitability.
- Improved overall store performance with proactive maintenance of gas pumps and equipment.
- Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
- Conducted regular inspections of facilities to proactively identify potential hazards or repair needs.
- Ensured compliance with all relevant regulations by staying current on industry standards and implementing required changes promptly as needed.
- Provided exceptional customer service, resolving issues quickly and efficiently to maintain loyalty.
- Enhanced customer satisfaction by implementing efficient service protocols and staff training.
- Implemented safety procedures to ensure a safe working environment for employees and customers.
- Maintained accurate financial records, enabling timely reporting and informed decisionmaking.
- Reduced operational costs through effective inventory management and streamlined processes.
- Coordinated routine maintenance tasks, ensuring uninterrupted operations at the station.
- Oversaw staff recruitment and training processes, building a skilled workforce capable of handling diverse responsibilities effectively.
- Evaluated sales data to identify trends and adjust product offerings accordingly, driving continuous improvement in revenues.
- Led team meetings fostering open dialogue about concerns or suggestions resulting in improved operational efficiency.
- Collaborated with vendors to negotiate better pricing, resulting in increased profit margins.
- Optimized employee scheduling, balancing workload while maintaining excellent service levels.
- Boosted employee morale by fostering a supportive work culture and recognizing outstanding performance regularly.
- Strengthened relationships with local businesses through community engagement initiatives promoting mutually beneficial partnerships.
Education
Dental Assisting
Midwest Technical Institute - East Peoria
East Peoria, IL11.2017
Skills
- Cleanliness standards
- Upselling strategies
- POS System Operation
- Ordering Supplies
- Scheduling Staff
- Waste Reduction
- Health and safety
- Employee Coaching
- Promotions and Events
- Customer Service
- Cash Register Operation
- Suggestive Selling
- Inventory
- Basic accounting
- New Hire Training
- Liquor, beer, and wine knowledge
- Highly reliable
Enjoy family and friends
Gathering having a cookout and social time
Timeline
Bartender Shift Manager
High Voltage Tap House
03.2023 - Current
Certified Nursing Assistant
Private Home Care
02.2015 - 04.2023
Manager of Gas Station
American Liquor and Food Store
02.2014 - 07.2017
Dental Assisting
Midwest Technical Institute - East Peoria