- Reading
- Growing herbs, vegetables, or fruits in home gardens
- Camping
- I enjoy cooking for friends and family gatherings
- Crafting and DIY Projects
- I enjoy helping others and giving back to the community
- I like working with my hands and fixing things
- Personal Development and Self-Improvement
Tina General
Sumter,USA
Summary
Professional with deep expertise in clinical leadership and healthcare management. Proven track record in driving quality care, strategic planning, and regulatory compliance. Strong focus on team collaboration, adaptable to changing healthcare environments, and committed to achieving measurable results. Skilled in patient care protocols, staff leadership, and operational efficiency.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Chief Clinical Officer
Southern Senior Living
04.2017 - Current
- Led interdisciplinary teams to deliver high-quality, patient-centered care in a fast-paced clinical environment.
- Oversaw regulatory compliance efforts, ensuring adherence to all applicable laws, standards, and guidelines governing clinical practice.
- Recruited top talent for key leadership positions, fostering professional growth through mentorship and ongoing education opportunities.
- Promoted a culture of safety by developing comprehensive risk management strategies aimed at reducing potential hazards in the workplace.
- Spearheaded the development of innovative clinical programs, addressing gaps in service offerings and meeting evolving patient needs.
- Ensured seamless transitions of care by coordinating services across multiple departments within the organization.
- Maintained strong relationships with external partners such as payers, vendors, government agencies, accrediting bodies, and community organizations to advance our mission of providing exceptional patient care experiences consistently.
- Improved patient outcomes by implementing evidence-based clinical protocols and best practices.
- Championed continuous quality improvement efforts, identifying opportunities for improvement and implementing targeted interventions.
- Represented organization at industry conferences and events.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Cultivated company-wide culture of innovation and collaboration.
Rehabilitation Nursing Unit Manager
Springdale Health Care Center
08.2016 - Current
- Developed and distributed nursing assignments for unit employees that outlined individual and group tasks.
- Reviewed staffing patterns, quantities and nursing units' census to meet resident needs and budgetary controls.
- Evaluated and monitored care and services throughout shift to improve quality levels.
- Facilitated interdisciplinary team meetings, fostering collaborative approach to patient care.
- Collaborated with physicians to optimize patient treatment plans, resulting in better health outcomes.
- Managed daily nursing unit operations, maintaining high standards of patient safety and quality of care.
- Promoted a culture of continuous improvement by regularly conducting audits and identifying areas for potential enhancement within the unit.
Division Director of Clinical Services
SAVA Senior Care
11.2014 - 03.2016
- Provided clinical guidance for 10 facilities in my region to include South Carolina, Washington, DC, and North Carolina.
- Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines
- Trained and guided team members to maintain high productivity and performance metrics.
- Sound, ethical and independent decision-making ability consistent with medical protocols.
- Reported issues to higher management with great detail.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- On boarded new Director of Nursing, hired for that position throughout the Division.
- Coordinated Quality Improvement Activities (QIA's) to identify performance areas for improvement
- Contributed substantially to successful facility DHEC survey recertification
- Produced 5-10 reports per week to analyze job performance against team goals.
- Attended weekly meetings to discuss and optimize strategies.
Director of Nursing Services
SAVA Senior Care
01.2010 - 11.2014
- Headed onboarding process for new nursing staff
- Ensured HIPAA compliance
- Directed the new hire nursing staff program
- Recruited, hired, and led training
- Processed monthly reports for department performance
- Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments
- Effectively managed clinical oversight for 176 bed Long-term Care facility
- Supervised 200+ employees, led recruiting and hiring, managed employee review process and ensured compliance with state and federal regulations
- Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines
- Often commended for maintaining the safety, respect and dignity of residents
- Participated in unit-based Quality Assurance Program
- Monitored unit budget to ensure financial objectives were met.
- Developed new nursing policies for increased efficiency and better patient outcomes.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Staff LPN on In-Patient surgical Unit
Tuomey Health Care System
09.1997 - 03.1998
- Acute patient care in surgical unit, adeptly handling all aspects of treatment from medication to wound care to monitoring for six patients per shift
- Recorded patients' medical history, vital statistics and test results in medical records
- Monitored post-op vitals, fluids, reviewed post-op orders and orient patients to unit
- Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments
- Assisted patients with healing and recovery after surgery
- Performed lab tests and communicated results
- Followed infection control procedures
- Coordinated with doctors and registered nurses to develop care plans for patients
- Self-directed with astute judgment skills
- High level of personal accountability
- Instructed patients and family members on proper discharge care
- Utilized strong assessment skills to determine necessary patient care
- Monitored fluid intake and output levels
Education
Bachelor of Science - Nursing
Grand Canyon University
Scottsdale, AZ01.2012
Associate Degree - Nursing
Central Carolina Technical College
Sumter, SC01.2004
Diploma - Nursing
Gadsden State Community College
Gadsden, AL01.1984
Skills
- Clinical experience
- Clinical Leadership
- Wound care
- Quality Improvement
- Staff Development
- Teamwork and Collaboration
- Analytical and Critical Thinker
- Planning and coordination
- Management Team Leadership
- Executive Leadership
- Operations Management
- Risk Management
- Community Outreach
- Palliative care
- Geriatric treatment
- Running staff meetings
- Supervisory duties
- Compliance reporting
- Strong clinical judgment
- BAC screening/drug screen collection
- Prioritizing/management deadlines
- ELNEC training (End-Of-Life-Care)
- Taking patient histories
- Culturally competent care
- MDS 30
- Strong medical ethic
- Problem resolution
- IV/ Central line drug therapy management
- Tracheotomy care
- ICD-10
- Budgeting
- High level of autonomy
- Track and Trending Analysis
- Policy and program development
Accomplishments
Certified Director of Nursing Administration/LTC
Certified Vohra Wound Care Nurse
Certified Qualitative Respirator Fit Test Trainer
BLS American Heart Association Instructor
Certificate in Antibiotic Stewardship
CMS COVID-19 Training
Mastery Infection Preventionist(IP)
Have successfully updated and written my organization's Nursing Policy and Procedures
Certification
- Registered Nurse, South Carolina, 01/01/04
- CPR, American Heart Association
References
Available upon request
Accomplishmentsandorganizations
- Sigma Theta Tau International Honor Society of Nursing
- NADONALTC
- American Nurses Association
- SCNA
- Certified Director of Nursing Administration/LTC
Interests
Affiliations
- NADONALTC
- American Nursing Association
- South Carolina Nurses Association
- Sigma Theta Tau International Honor Society of Nursing
- South Carolina Health Care Association (SCHCA)
- National Association of Director of Nursing IP Committee
Timeline
Chief Clinical Officer
Southern Senior Living
04.2017 - Current
Rehabilitation Nursing Unit Manager
Springdale Health Care Center
08.2016 - Current
Division Director of Clinical Services
SAVA Senior Care
11.2014 - 03.2016
Director of Nursing Services
SAVA Senior Care
01.2010 - 11.2014
Staff LPN on In-Patient surgical Unit
Tuomey Health Care System
09.1997 - 03.1998
Associate Degree - Nursing
Central Carolina Technical College
Diploma - Nursing
Gadsden State Community College
- Registered Nurse, South Carolina, 01/01/04
- CPR, American Heart Association
Bachelor of Science - Nursing
Grand Canyon University
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