Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tina Genovese

Franklin Square

Summary

Enhancing patient experiences and streamlining front desk operations, I leveraged my expertise in HIPAA compliance and exceptional customer service at Neofitos Stefanides Md Pc. My proactive approach in appointment management and collaborative teamwork significantly improved patient satisfaction, demonstrating my ability to meet and exceed employer expectations in fast-paced medical environments. I am a diligent receptionist with strong background in an administrative assistant. Successfully managed patient appointments, medical records, and front-desk operations, ensuring smooth workflow and patient satisfaction. Demonstrated ability to handle high-volume phone calls and maintain confidentiality while providing excellent patient care and support. I am Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results. Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.

Overview

24
24
years of professional experience

Work History

Medical Receptionist

Neofitos Stefanides Md Pc
09.2022 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Supported office staff and operational requirements with administrative tasks.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Managed patient appointments efficiently, reducing wait times significantly.
  • Reduced administrative errors by consistently verifying insurance information.
  • Increased patient satisfaction by answering inquiries with empathy and professionalism.
  • Supported patient care by scheduling appointments to accommodate urgent health needs.
  • Improved patient follow-up, reducing missed appointments through effective reminder calls.
  • Enhanced patient understanding by providing clear explanations of treatment procedures.
  • Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
  • Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
  • Optimized appointment scheduling to maximize doctor availability.
  • Improved accuracy of patient data with meticulous record-keeping.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.

Front Desk Receptionist

Northwell Health System
02.2001 - 06.2016
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Enhanced guest experience by maintaining welcoming and organized reception area.
  • Facilitated smooth communication between departments by accurately relaying messages and information.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Education

High School Diploma -

Valley Stream Central High School
Valley Stream, NY
06-2003

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Patient scheduling
  • Patient registration
  • HIPAA compliance
  • Appointment setting
  • Insurance verification
  • HIPAA guidelines
  • Appointment management
  • Reminder calls
  • Patient relations
  • Letter preparation
  • Referral verification
  • Paperwork coordination
  • Documentation
  • Medical office procedures
  • Insurance verifications
  • Typing and filing
  • Patient callbacks
  • Customer service
  • Problem-solving
  • Collaboration and teamwork
  • Time management
  • Critical thinking
  • Organization and time management
  • Data entry
  • Administrative support
  • Payment scheduling and collection
  • Calendar and appointment management
  • Patient referral
  • Relationship building
  • Clerical support
  • Patient eligibility requirements
  • Clinical support

Timeline

Medical Receptionist

Neofitos Stefanides Md Pc
09.2022 - Current

Front Desk Receptionist

Northwell Health System
02.2001 - 06.2016

High School Diploma -

Valley Stream Central High School
Tina Genovese