Tina Getz
Cheektowaga,NY
Summary
Dynamic professional with extensive experience at Great Lakes Bureau, specializing in problem-solving and customer service. Demonstrated success in training and mentoring teams, leading to enhanced performance and effective issue resolution. Proficient in inventory management and quality control, consistently meeting service goals while upholding high operational standards.
Overview
26
26
years of professional experience
Work History
Prep Worker
Wendys-Haza Foods
Williamsville, NY
07.2024 - Current
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
Collections Agent
Northstar Location Services
Buffalo, NY
10.2009 - 07.2012
- Monitored debtor accounts for changes in status or payment arrangements.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Implemented collection strategies to maximize recovery rates.
- Prepared and mailed out demand letters and other necessary correspondence.
- Conducted skip tracing activities to locate missing debtors when needed.
- Monitored overdue accounts using automated information systems.
- Attended training sessions to stay abreast of changes in industry regulations related to collections practices.
- Recorded information about status of collection efforts.
- Handled incoming calls from customers regarding account status, billing inquiries, payment arrangements.
- Negotiated repayment plans with debtors to meet client recovery targets.
- Answered customer questions regarding account discrepancies or problems.
Department Manager
Great Lakes Bureau
Buffalo, NY
08.1999 - 08.2009
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Resolved customer complaints and issues promptly and professionally.
- Grew department's team and technical capabilities with hiring and training of talented individuals.
- Balanced workloads to meet targets without overtaxing employees.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Recruited and trained new employees to meet job requirements.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching, and teaching skills.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
High School Diploma -
Holy Angeles Academy
Buffalo, NY06-1977
Some College (No Degree) - Banking and Finance
ECC
Williamsville, NYSkills
- Problem solving
- Equipment maintenance
- Food safety
- Inventory management
- Quality control
- Customer service
References
References available upon request.
Timeline
Prep Worker
Wendys-Haza Foods
07.2024 - Current
Collections Agent
Northstar Location Services
10.2009 - 07.2012
Department Manager
Great Lakes Bureau
08.1999 - 08.2009
High School Diploma -
Holy Angeles Academy
Some College (No Degree) - Banking and Finance
ECC
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