Tina getz
Corbin,Kentucky
Summary
Dynamic customer service professional with a proven track record at RDI Marketing, excelling in first-call resolution and problem-solving. Recognized for outstanding communication and empathy, consistently surpassing performance metrics. Detail-oriented and stress-tolerant, I foster collaboration while delivering exceptional support and enhancing customer experiences.
Overview
2
2
years of professional experience
Work History
Customer Service Phone Agent
RDI Marketing
06.2023 - Current
- Maintained high levels of first-call resolution, swiftly identifying customer issues and providing appropriate solutions.
- Kept detailed records of customer interactions, updating account information as necessary for future reference.
- Conducted thorough research to provide accurate information to customers regarding their questions or concerns.
- Ensured consistent adherence to company protocols while providing exceptional customer experiences over the phone.
- Recognized for consistently meeting or exceeding key performance indicators related to call quality, efficiency, and problem-solving capabilities.
- Provided outstanding support to fellow team members, fostering a collaborative work environment and boosting overall performance.
- Utilized effective communication skills to build rapport with customers from diverse backgrounds and demographics.
- Supported the onboarding process for new hires by sharing expertise and best practices, fostering a culture of continuous improvement.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Diploma - Medical Assisting
Kaplan College
Cincinnati, OH05-2011
Associate of Science - Accounting
Brown Mackie College
Cincinnati, OH02-2009
Skills
- Stress tolerance
- Language fluency
- Detail orientation
- Customer service
- Problem-solving skills
- Call center customer service
- Complaint handling
- Verbal and written communication
- Inbound phone calls
- Answering questions
- Customer support
- Empathy display
Accomplishments
- Collaborated with team of 3-5 in the development of Baycare Medical.
- Achieved great team members through effectively helping with training them on expectations of the job.
- Achieved better agents by completing Cerner Software Training and HIPAA with accuracy and efficiency.
- Supervised team of 3-5 staff members.
Timeline
Customer Service Phone Agent
RDI Marketing
06.2023 - Current
Diploma - Medical Assisting
Kaplan College
Associate of Science - Accounting
Brown Mackie College
Train New Hires to the Program
I train all the New Hires on procedures, call verbiage , Cerner Software, communicating with patients, how to schedule appointments, send messages and when to reach out to Nurse Triage. Explain and go over policies, HIPAA, call flow and why it's important to give good customer service.
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