Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Tina Gill

Blackstone,MA

Summary

Experienced professional with 24 years in call center operations, healthcare, and accounting. Proven track record in boosting customer satisfaction, increasing productivity, and driving operational improvements. Skilled in remote work, customer and patient service, and operational efficiency enhancements.

Overview

23
23
years of professional experience

Work History

Dr. Assistant Health and Wellness

01.2015 - 01.2023
  • Led operations in a fast-paced healthcare call center environment, handling inbound and outbound calls, appointment scheduling, and patient consultations
  • Implemented operational enhancements that increased customer satisfaction by 30% within 6 months and boosted productivity by 50% over 2 years
  • Successfully transitioned to remote work within 1 day, establishing efficient telemedicine services and improving wait times by 20% in 6 months
  • Developed Standard Operating Procedures (SOP) to ensure process consistency and streamline operations.

Remote Accounting Assistant

Best Book Keeping
01.2009 - 01.2015
  • Managed administrative tasks, client communication, and financial support functions in the accounting department, ensuring tax compliance and financial health
  • Efficiently handled 90+ calls daily, resulting in a 20% increase in customer satisfaction within 6 months
  • Streamlined invoicing processes, reducing billing errors by 15%, and implemented a new software system to enhance organization and efficiency.

Remote Quality Specialist

Putnam Investment
01.2000 - 01.2009
  • Oversaw quality management, regulatory compliance, and operational efficiency in an investment company's call center operations
  • Achieved a 45% improvement in data entry accuracy within 6 months and reduced response time by 30%, leading to a 15% increase in customer satisfaction
  • Proficient in data analysis, project management, and team collaboration, contributing to the overall success of the organization.

Education

Skills

  • Administrative Tasks
  • Call Center Operations
  • Conflict Resolution
  • Operations Optimization
  • Remote Work Tools/Technical Support
  • Technical Proficiency
  • Time Management
  • Customer Satisfaction
  • Data Entry
  • Client Communication
  • Efficiency Optimization
  • Financial Support
  • Operations Management
  • Quality Assurance

Timeline

Dr. Assistant Health and Wellness

01.2015 - 01.2023

Remote Accounting Assistant

Best Book Keeping
01.2009 - 01.2015

Remote Quality Specialist

Putnam Investment
01.2000 - 01.2009

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Tina Gill